Client Success Engineer

• Serve as the technical point of contact for assigned clients, managing relationships from onboarding through ongoing support.
• Lead technical implementation planning, including requirements gathering, solution design, and integration coordination.
• Translate complex technical concepts into actionable insights for non-technical stakeholders.
• Monitor client system performance and proactively identify opportunities for optimization or issue resolution.
• Collaborate with internal teams to ensure timely delivery of enhancements, bug fixes, and product updates.
• Provide training, documentation, and best practices to help clients maximize the value of their technology investment.
• Advocate for client needs within the organization and contribute to product roadmap discussions.
• Track and report on key performance indicators (KPIs), usage metrics, and client satisfaction.
• Support renewals and upsell opportunities by demonstrating product value and ROI.

Required:

• 3+ years of experience in a Technical Account Manager, Implementation Specialist, or Client Success role.
• Strong understanding of Prescription Benefit Management workflows, including eligibility, formulary, prior authorization, claims processing, and Pharmacy Management.
• Familiarity with healthcare data standards such as NCPDP SCRIPT, X12, HL7, and FHIR.
• Experience supporting API-based integrations and cloud-based platforms.
• Excellent communication skills with the ability to manage multiple stakeholders and priorities.
• Proven ability to work independently in a remote environment while collaborating across distributed teams.
• Strong problem-solving skills and a proactive, client-first mindset.

Desired:

• Experience with Pharmacy Systems, PBMs, and EHR integrations.
• Technical background in software development, systems engineering, or data analytics.
• Familiarity with tools like Monday.com, Salesforce, Postman, and Confluence.
• Bachelor s degree in Computer Science, Health Informatics, or related field.

GalaxE, now Endava, is a professional IT services firm that specializes in platform-driven solutions and the use of automation to achieve enterprise business transformation and mission-critical change for some of the largest companies in the world. Using our proprietary solution set, GxFource , we apply machine learning techniques and predictive analytics tools as part of a broad artificial intelligence strategy that provides effective impact and data-driven business transformation.

Since its founding, GalaxE has been dedicated to advancing the benefits of technology. Recently, we have joined forces with Endava, to offer our employees global exposure and enhanced opportunities. As we continue that legacy and look to the future, a focus on business enablement through agile, cost-efficient, and effective integration of people, process, and technology anchors our success. We revolutionize change in the costs of doing business that transform companies and their ability to leap beyond the competition.

We value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic.

We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day. Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions.

Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team. Let s build something, together.

*Equal Opportunity Employer/Veterans/Disabled

** Pay is based on several factors including market location and may vary depending on actual job-related knowledge, skills, and experience.

Physical Requirements:

• Prolonged periods of remaining stationary at a desk and working on a computer
• Must be able to lift to 15 lbs., as needed
• Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)
• Occasionally required to bend, kneel, crouch, and reach overhead.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment.
• Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.

Employees must be able to perform the physical requirements of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

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