Senior Production Support Consultant

3-4 days in Office on Designated Days/1-2 days remote. As needed. This position will be required to work weekends and evenings.
JOB DESCRIPTION:

• The consultant will be responsible for providing production support for Enterprise Payments Group and Treasury Management products and applications.
• Production support includes testing validation during project execution and during minor and major software and hardware upgrades.
• Support will also include incident response in the event of an outage for assigned products and applications, including communications.

POSITION COMPETENCIES:

• Successful incumbents possess analytical skills, problem solving skills, communication skills, multitasking skills, are focused on the customer, have a drive for results, strong business acumen, strong agility and are excellent at prioritizing and managing work.

POSITION RESPONSIBILITIES:

• Act in a lead and/or supporting role on projects of various sizes executed utilizing both waterfall and agile methodologies to ensure excellent QA and UAT results.
• Represent client voice for user friendly and intuitive application design and requirements.
• Establish yourself as a subject matter expert for assigned applications and products.
• Create test plans, test scripts, coordinate and execute user acceptance testing.
• Act as a liaison between client group, technology group and production application support for assigned applications.
• Provide production and business support and problem resolution for the assigned applications.
• Effectively works in a team environment and independently.
• Proficient in use of Microsoft Office/Access/SharePoint.

EDUCATION REQUIRED

• Bachelor's Degree from an accredited university.
• 7 years of relevant work experience.
• 5 years of experience working with incident resolution or problem determination.
• 5 years of experience testing, validating, and implementing system changes.