Overview
Skills
Job Details
Job Title: Oracle Fusion Cloud Financials Functional Consultant (L2/L3 Support)
Location: Dallas TX 75204 ( Hybrid )
Duration: 12+ months
Detailed JD :
Required Skills & Experience
Experience: 10+ years experience in implementing and supporting core finance modules (GL, AP, AR, FA, CM, Expenses).
Strong background in Oracle Fusion Cloud Financials (SaaS).
Technical: Strong functional knowledge of GL, AP, AR, FA, CM; familiarity with SQL, BI Publisher
Soft Skills: Excellent communication, problem-solving, analytical skills, stakeholder management, and ability to work independently or in a team.
Ability to work with both onshore and offshore teams.
Key Responsibilities
Incident & Problem Management:
- Handle L2/L3 support tickets, diagnose complex functional/technical issues, and provide timely resolutions.
- Triage and prioritize critical issues, escalating to Oracle Support when necessary.
- Log and manage Oracle SRs, tracking bugs and patches.
Configuration & Maintenance:
- Assist with ongoing configuration of workflows, business rules, roles, approvals, and security.
- Support minor changes and regression testing for quarterly updates (PUM/PUPs).
- Maintain configurations in production/preview environments.
User Support & Training:
- Answer "how-to" questions, guide users on navigation, and interpret results.
- Conduct training and knowledge-sharing sessions.
- Develop and maintain support documentation (FAQs, SOPs, guides).
Business Alignment:
- Translate business requirements into functional solutions.
- Analyze log/trace files to resolve complex problems.
- Recommend best practices and continuous improvements.