Support Technician

We are seeking a Support Technician for a long-term contract opportunity based in Austin, Texas. This is a full-time, on-site position that may require occasional regional travel. Candidates must be flexible and available to work evenings or weekends as needed to support business needs and meet project deadlines.

Responsiblities:

• Demonstrate strong proficiency in both hardware and software components of personal computers, with a continuous drive to learn and adopt emerging technologies
• Perform installation, repair, and preventive maintenance on PCs and related systems to ensure optimal performance and longevity
• Troubleshoot and resolve a wide range of hardware and software issues, minimizing downtime and enhancing user productivity
• Diagnose and identify network-related problems as they pertain to desktop and laptop systems
• Provide responsive and effective technical support, end-user training, and documentation for IT processes and procedures
• Lead and contribute to IT projects, including process development and implementation of technology initiatives
• Serve as a local technical leader and mentor, offering guidance and support to junior technicians and fostering a collaborative team environment

You:

• +4 years providing white-glove executive-level support
• +5 years delivering end-user support
• +5 years handling personal computer hardware and routine software installation
• +5 years troubleshooting IT hardware and peripherals in an enterprise environment
• +5 years supporting Microsoft Productivity tools such as Office 365 and MS Teams
• +4 years managing video tele-conferencing solutions such as Cisco Webex
• Preferred experience in creating technical knowledge base articles
• Proficient in utilizing ServiceNow within a support environment
• Familiarity with ServiceNow for incident and request management in IT support settings

What We Offer:

• Competitive compensation and benefits including health, dental, vision, life and accident insurance and short-term disability insurance.
• Great work-life balance.

This is a long-term contract opportunity in Austin, Texas and no sponsorship can be provided. To apply, please email resumes to Candidates must be able to pass a background check. Luna Data Solutions, Inc. provides equal employment opportunities to all employees. All applicants will be considered for employment and prohibits discrimination and harassment of any type without regard to age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.