Overview
On Site
100k - 115k
Full Time
Skills
Real-time
NATURAL
Bridging
Management
CaliberRM
Technical Support
Break/Fix
Mobile Devices
SQL
JSON
Servers
Scripting
C#
Documentation
Graphical User Interface
TeamViewer
Active Directory
Financial Information eXchange
Network
Routing
Quality Assurance
Trading
Algorithms
Onboarding
Collaboration
Sales
Insurance
SAFE
Job Details
A successful Chicago Trade shop is urgently looking to bring on an experienced Trade Support Engineer to their team. The support team is the first line of defense for real-time trading and system issues and they're looking for someone who thrives in a fast-paced environment, can manage multiple priorities, and takes pride in solving complex technical challenges.
If you're a natural problem solver who enjoys bridging the gap between users and engineering, this is an ideal next step. You'll have direct access to the trading engine, modern infrastructure, and the chance to grow within a high-caliber team
Required Skills & Experience
Tech Breakdown
You will receive the following benefits:
If you're a natural problem solver who enjoys bridging the gap between users and engineering, this is an ideal next step. You'll have direct access to the trading engine, modern infrastructure, and the chance to grow within a high-caliber team
Required Skills & Experience
- 3+ years of IT Support experience in a Trade Environment
- 4 years Bachelor's Degree
- years of Break/Fix PC and Mobile device experience
- Experience working with and troubleshooting Trade Applications
- Deep familiarity with FIX protocol
- Exposure to SQL or JSON servers
- Strong ability to fill multiple tickets in a fast paced environment
- Scripting/Coding using C#
- Series 7 or Series 63 certifications
- Ability to fill out documentation
Tech Breakdown
- 40% Application Trade Support (GUI)
- 30% Device Troubleshooting (TeamViewer, Active Directory, )
- 20% Connectivity and Integration (FIX Protocol, Network Diagnostics)
- Provide Level 1 and Level 2 support for trade issues, connectivity, and application performance
- Troubleshoot system and order flow issues across SpiderRock's proprietary trading platform
- Investigate routing problems with brokers and exchanges
- Conduct QA testing for trading tools, algorithms, and risk systems
- Assist with client onboarding, configuration, and account setup
- Collaborate closely with Enterprise Ops, Sales, and Dev teams
- Help train junior analysts and lead support initiatives as needed
You will receive the following benefits:
- Competitive salary + bonus structure
- Health, dental, vision insurance
- 401(k) Safe Harbor plan with company match
- Unlimited PTO + parental leave
- Hybrid work schedule
- Weekly catered lunches & unlimited snacks
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.