Overview
Skills
Job Details
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Responsible for effective provisioning, installation/configuration,
operation, and maintenance of systems hardware and software and related
infrastructure. Participates in technical research and development to enable continuing
innovation within the infrastructure and plays a key role in assisting with public cloud
(e.g., Azure, AWS) related tasks and projects as part of the cloud integration initiatives.
Ensures that system hardware, operating systems, software systems, and related
procedures adhere to organizational standards. The primary areas of responsibilities
include email systems, directory services, server operating systems, virtualization
platforms, storage platforms, data center design and operations, monitoring & alerting,
and backup and recovery. This role also serves as a backup for the network and
security teams, as required.
The incumbent in this position is expected to model the following practices on a
daily basis: 1) Demonstrate alignment with the company's mission and core
business values; 2) Collaborate with key internal/external resources;
3) Participate in ongoing self-development.
Essential Functions:
Collaborates on administering the Microsoft Infrastructure Suite within a hybrid
environment, managing critical services such as Active Directory/Entra ID, Group
Policies, DNS, and DHCP responsibilities.
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Provides adept support for a hybrid Microsoft Exchange environment, inclusive of
the Office 365 suite, ensuring seamless communication and collaboration across
the organization.
Performs advanced troubleshooting tasks and resolves on-prem. physical server,
private and public cloud (e.g., Azure, AWS) infrastructure issues, working closely
with internal teams and Microsoft support as needed, and performs root cause
analysis to prevent future incidents.
Designs, deploys, and manages public cloud (e.g., Azure, AWS) infrastructure
solutions alongside private cloud VMware vCenter/ESXi, encompassing virtual
machines, storage, virtual networking, and security, aligned with business
requirements and industry best practices.
Monitors environments for performance, availability / disaster recovery, and
security compliance, while demonstrating proficiency in performing automated
tasks using Microsoft GRAPH, PowerShell, or other relevant tools.
Implements and manages Azure or equivalent public cloud services such as App
Service, Azure SQL Database, network security groups, private access, and
virtual networks.
Collaborates with cross-functional teams to design and implement public cloud-
based solutions tailored to meet business objectives and adhere to industry s
best practices.
Performs system-level performance tuning and capacity planning.
Researches new technologies and develops long-term strategic plan and road
map with senior management.
Works safely always and adheres to all applicable safety policies; complies with
all company policies, procedures, and standards.
Performs other duties as assigned.
Knowledge, Skills, and Abilities:
Effective Communications
Eager and proactive communicator with the ability to present complex
concepts into simplified solutions in a straightforward and understandable
manner to multiple stakeholders in various mediums (verbal, written and
presentation).
Experience in building strong customer relationships; working with and
Page 2 of 5advising partners.
Self-motivated, ability to develop successful relationships with and influence
stakeholders; Ability to monitor and communicate key issues to senior
leadership.
Collaborative Attitude
Exceptional organizational, self-management, time management, and
multi-tasking skills. Strong consultative skills at cross-functional level.
Ability to convey and explain recommendations and decisions to all relevant
stakeholder groups, collect their feedback, reconcile the arising
discrepancies, and negotiate to reach mutual agreement among all groups.
Collaborate with colleagues to identify, troubleshoot, recommend, and
implement solutions for issues collectively.
Demonstrates a practical sense and ability to implement in a dynamic,
diverse, collaborative team environment with changing and fluid needs.
Technical Skills
Knowledge of private and public cloud/virtualization technologies and capabilities
to ideally include VMWare and Azure as well as storage solutions (NAS/SAN and
public cloud storage).
Proficient in managing Microsoft core infrastructure suite, including Active
Directory, DNS, DHCP, group policy, and ADFS.
Proficient in managing hybrid Microsoft 365 environments.
Practical scripting experience with building scripts to automate daily operations of
system using tools like PowerShell, Microsoft Graph, etc.
Hands-on experience with monitoring and logging, log retention, performance
monitoring, and auditing.
Experience with hybrid cloud architectures and technologies, hybrid networking
configurations, including Azure hybrid connectivity solutions (ExpressRoute,
VPN).
Solid understanding of networking concepts and technologies, including virtual
networks, firewalls, and network security groups.
Strong analytical problem-solving skills for diagnosing and resolving complex
performance and configuration issues.
Knowledge of anti-spam management proceedures and software (Proofpoint,
SPF, DKIM, DMARC)
Knowledge of enterprise backup, patching and disaster recovery software and
proceedures.
Effective communication and interpersonal skills, with the ability to collaborate
effectively with cross-functional teams.
Self-Management:
Ability to work in a fast-paced, changing environment and prioritize work tasks.
Has the ability to excel in a team environment, which emphasizes total
cooperation, consistent communication, and mutual respect.