Mid-Level Onsite IT Support Engineer

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Able to Provide Sponsorship

Skills

AV
Audiovisual
Computer Hardware
IMAC
Inventory
Laptop
Microsoft
Network
Onboarding
Proxies
ServiceNow
Tablet
Technical Support
Workflow

Job Details

Job Responsibilities

Responsibilities:
Perform end-user support for desktops, laptops, tablets, mobile devices
Deliver AV support and urgent troubleshooting for conference setups
Provide VIP-level support and ensure prioritized resolution
Execute IMAC, hardware replacements, printer troubleshooting
Carry out depot tasks, device imaging, configuration, and inventory handoff
Support onboarding/offboarding workflows with IT, HR, and Secu

Document processes, SOPs, and ticket resolutions in ServiceNow

Mandatory

Locations: As applicable
Experience: 6 8 years

Required Skills and Qualifications:
Good understanding of endpoint devices and peripherals
Familiarity with ServiceNow, Proxy Pro, and Microsoft Entra Self-Service
Basic understanding of network troubleshooting
Attention to detail and ability to work independently
ITIL awareness and customer-first attitude
CompTIA A+ or similar certification required

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