Overview
On Site
USD 28.50 - 33.00 per hour
Contract - Independent
Contract - W2
Skills
SAP BASIS
FOCUS
Collaboration
User Stories
Sales
Dashboard
Roadmaps
Sales Enablement
Testing
Reporting
Social Media
Customer Service
Product Support
Communication
Analytical Skill
Problem Solving
Conflict Resolution
Management
Database
Product Development
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Product Support Specialist to join our team in Dallas, Texas, on a long-term contract basis. In this role, you will focus on enhancing agent experiences, resolving user concerns, and guiding individuals through technical solutions and features. As part of a dynamic team in the insurance industry, you will play a critical role in delivering innovative support and ensuring seamless communication and functionality for agents and internal teams.
Responsibilities:
Serve as a primary advocate for agents, sales staff, and internal teams by addressing their needs and concerns.
Collaborate with management to design and prioritize features and user stories based on agent feedback and operational requirements.
Assist in developing carrier inbound data processes for sales readiness reports, agent profiles, and new product support.
Provide analytical support to create actionable sales reports, dashboards, and insights for agents and teams.
Participate in product visioning and roadmap discussions to drive initiatives like sales enablement and digital transformation.
Guide agents in testing and utilizing specific product features to enhance their experience.
Investigate and report product issues by simulating user scenarios and analyzing functionality.
Maintain and update internal databases with records of technical issues and user interactions.
Monitor and respond to agent complaints on social media, offering timely support and solutions.
Share feedback-driven feature requests and effective resolutions with team members to improve processes.
Requirements
Proven experience in customer service or product support roles, emphasizing the voice of the customer.
Strong communication skills with the ability to build trust and rapport with users.
Familiarity with handling inbound calls and addressing user queries effectively.
Analytical skills to interpret data and create actionable reports and insights.
Ability to work collaboratively with cross-functional teams to innovate and improve processes.
Problem-solving capabilities to identify, analyze, and resolve product-related issues.
Proficiency in managing databases and documenting technical interactions.
Experience in gathering and sharing feedback to inform product development and enhancements.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Product Support Specialist to join our team in Dallas, Texas, on a long-term contract basis. In this role, you will focus on enhancing agent experiences, resolving user concerns, and guiding individuals through technical solutions and features. As part of a dynamic team in the insurance industry, you will play a critical role in delivering innovative support and ensuring seamless communication and functionality for agents and internal teams.
Responsibilities:
Serve as a primary advocate for agents, sales staff, and internal teams by addressing their needs and concerns.
Collaborate with management to design and prioritize features and user stories based on agent feedback and operational requirements.
Assist in developing carrier inbound data processes for sales readiness reports, agent profiles, and new product support.
Provide analytical support to create actionable sales reports, dashboards, and insights for agents and teams.
Participate in product visioning and roadmap discussions to drive initiatives like sales enablement and digital transformation.
Guide agents in testing and utilizing specific product features to enhance their experience.
Investigate and report product issues by simulating user scenarios and analyzing functionality.
Maintain and update internal databases with records of technical issues and user interactions.
Monitor and respond to agent complaints on social media, offering timely support and solutions.
Share feedback-driven feature requests and effective resolutions with team members to improve processes.
Requirements
Proven experience in customer service or product support roles, emphasizing the voice of the customer.
Strong communication skills with the ability to build trust and rapport with users.
Familiarity with handling inbound calls and addressing user queries effectively.
Analytical skills to interpret data and create actionable reports and insights.
Ability to work collaboratively with cross-functional teams to innovate and improve processes.
Problem-solving capabilities to identify, analyze, and resolve product-related issues.
Proficiency in managing databases and documenting technical interactions.
Experience in gathering and sharing feedback to inform product development and enhancements.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.