Customer Service Supervisor (Lawn and Garden Tools)

Overview

On Site
$65,000 - $70,000
Full Time

Skills

Customer Service
Reporting
Repair
Supervision
Oracle
Operating Systems
Manufacturing
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook

Job Details

Position: Customer Service Supervisor location: Kennesaw, GA 30144 Full-time Role Pay rate: 65,000-70,000/Yearly + Benefits Report to: President of the company Job description:

  • Empower and support team to perform responsibilities for a variety of roles.
  • Maintain focus on team morale and change/improvement management.
  • Oversee 3rd party customer care centre relations, managing call escalations, providing IPLs or Manuals and offering SOPs for process support.
  • Manage 3rd distributor relations to facilitate a service network with warranty approvals, IPLs, and spare parts support for repairs.
  • Develop and update product troubleshooting and warranty process SOPs.
  • Create advanced troubleshooting and repair guides for service centres, agents, and customers.
  • Review and revise technical documents including illustrated product listings, owner's manuals, and product bill of materials.
  • Report product issues to manufacturing.
  • Supervise spare part inventory inspections.
  • Manage in-house rework of products and spare parts.

Qualification:

  • 3+years customer/technical service in supervisory role in lawn and garden tools.
  • Strong verbal, written, and analytical skills.
  • Ability to communicate with associates, customers and management.
  • Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
  • Working knowledge of CSR software (Fresh Desk a plus).
  • Working knowledge with operating system software (Oracle a plus)

About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at .

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

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