Overview
On Site
DOE
Contract - W2
Contract - Independent
Contract - 6 Month(s)
No Travel Required
Skills
See job description
Job Details
Trigyn's direct government client in Austin, Texas has a requirement for Help Desk / Customer Support (Onsite). The particulars of the opportunity are below:
Description:
Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer?s issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of on-boarding processes, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.
Mandatory Qualifications:
? Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).
? Experience working with customers across all levels of technological proficiency.
? Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems
? Experience with Active Directory
? Experience with cloud platforms and technologies like Microsoft Azure
? A strong desire to grow and advance within an organization with an opportunistic landscape.
? CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred.
For Immediate Response call , or send your resume to
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.
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