Overview
Skills
Job Details
Title: Technical Engineer Hyatt Global Payments
Client :- Hyatt
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Must have: Technical document writing experience (SOPs, KBs, runbooks).
Jira experience for ticketing, project tracking, and agile workflows.
Exposure to payment device management (terminals, middleware).
Must have:
Experience with Hospitality IT Systems and Credit Card payment knowledge.
Candidate will be remote but will work 8a-5p Central Time Monday - Friday.
PURPOSE:
We are seeking a motivated Technical Engineer to join our Global Payments Team, supporting the integration and operation of payment systems across our hotels. This role requires a blend of hotel IT expertise, technical troubleshooting skills, and payment system knowledge, with a strong focus on collaboration and continuous learning.
EXPERIENCE AND QUALIFICATIONS:
ServiceNow Helpdesk experience in incident and request management.
Hotel IT background with exposure to property-level systems and operations.
Hands-on Oracle Opera Cloud PMS user experience.
Payment gateway knowledge, including transaction flows, tokenization, and reconciliation.
PowerShell scripting knowledge for automation and reporting.
Positive attitude and ability to collaborate effectively.
Motivation to learn and grow within the payments technology space.
Curiosity about system integration and how platforms connect.
Basic networking knowledge (IPs, ports, firewalls, VPNs).
Awareness of PCI DSS and the importance of securing cardholder data.
PREFERRED SKILLS:
Strong troubleshooting skills in complex technical environments.
Familiarity with cloud platforms and APIs (REST-based integrations).
Experience with monitoring and logging tools (e.g., Datadog, Splunk).
WHO YOU ARE:
A hands-on problem solver with strong attention to detail.
Eager to learn new technologies and payment innovations.
Team-oriented, with a positive mindset and service-driven approach.
Excited about contributing to cutting-edge hospitality payment solutions.
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