Endpoint Support Technician - EST 25-34180

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
No Travel Required

Skills

Management
Analytical Skill
Computer Hardware
Inventory
Issue Tracking
Laptop
Microsoft Windows
Printers
Tablet
Technical Support

Job Details

Job Title: Endpoint Support Technician Location: Sacramento, CA (On-Site)
Duration: 10 Months

Position Overview

We are seeking skilled Endpoint Support Technicians to provide on-site IT operational support across multiple office locations in Sacramento, CA. This role will primarily assist with the Windows 11 Lifecycle Support initiative as well as day-to-day endpoint, hardware, and conference room technology support. Candidates must be capable of working independently, managing support tickets, and traveling locally between designated office sites.

Key Responsibilities

  • Provide on-site technical support across assigned office locations

  • Travel between local office sites using personal vehicle (mileage typically reimbursable per company policy)

  • Support Windows 11 lifecycle tasks, including deployments, troubleshooting, and user assistance

  • Perform hardware and software inventory audits

  • Carry out lifecycle replacement services for desktops, laptops, and related devices

  • Deliver technical support for computer hardware, peripherals, and software applications

  • Assist with conference room equipment setup, troubleshooting, and maintenance

  • Support technology needs for committee and board meetings

  • Complete tasks within the service ticketing platform in a timely manner

  • Maintain consistent end-user support during normal business hours

Mandatory Requirements

  • Minimum 2 years of experience delivering fully functional and operationalized IT support solutions

  • Technical support experience within the past 3 years

  • Hands-on experience troubleshooting and supporting Windows 11

  • Minimum 2 years supporting desktops, laptops, and tablets in an enterprise domain environment

  • Minimum 2 years of experience with Windows OS and user profile support

  • Minimum 2 years of imaging experience

  • Experience installing, maintaining, diagnosing, and preparing computer hardware, printers, plotters, and peripherals in a networked environment

  • Experience with OS and hardware lifecycle replacement processes

  • Must have a reliable personal vehicle for travel between office locations (approx. 7.4 miles apart)

Desired Qualifications

  • CompTIA Technician certification

  • ServiceNow or similar ticketing system experience

  • Experience with software installations and application updates

  • Strong troubleshooting and analytical skills for diagnosing software and system issues

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.