Amazon Connect Developer with Strong Python

Role: Python with Amazon Connect or Amazon Connect Developer with Python

Location: Jacksonville, FL (Onsite/Remote)

Duration: Long Term

Experience: 14+ Years Experience MUST

NOTE: Need at least 4-5 years of experience on Python

Requirement Overview:

1. AWS Connect

• Expertise in set up a cloud-based contact center.
• Integrate with Lambda for real-time call handling and data processing.
• Configure routing profiles, contact flows, and agent hierarchies.
• Enable voice recording and store recordings in S3.

1. AWS Lambda

• Implement serverless functions in Python to:
• Process incoming call metadata.
• Trigger workflows based on customer input.
• Interact with DynamoDB for customer data retrieval and updates.
• Store call transcripts and logs in S3.
• Ensure Lambda functions are stateless and optimized for performance.

1. Amazon S3

• Create buckets for:
• Storing call recordings.
• Storing call transcripts and logs.
• Hosting static assets (if needed).
• Implement lifecycle policies for data retention and archival.

1. Amazon DynamoDB

• Design tables for:
• Customer profiles.
• Call history and metadata.
• Support ticket tracking.
• Use partition keys and sort keys for efficient querying.
• Implement access control and encryption at rest.

1. Python

• Develop Lambda functions using Python 3.x.
• Implement error handling, logging, and monitoring.
• Write unit tests for all Python modules.