Field Service Technician

At CompucomStaffing , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Field Service Technician to join their team in Reno, NV and provide end-user support. The ideal candidate must have a valid driver's license, clean MVR, and a reliable vehicle. There will be mileage reimbursement for required daily travel. Must be able to work evenings on occasion.

Duties and Responsibilities :

• Maintains, analyzes, troubleshoots, and repairs point-of-sale systems, hardware and peripherals
• Resolves customer technical issues and answers questions as needed
• Documents, maintains, upgrades, or replaces hardware and software systems
• Trains customer employees as necessary
• Identifies, analyzes, and repairs product failures, orders and replaces parts as needed
• Determines and recommends which products or services best fit the customers' needs
• Performs administrative work such as email and daily case management
• Dispatches to multiple customer sites to bring issues to resolution
• Relies on instructions and pre-established guidelines to perform the functions of the job
• Works under minimal supervision
• Typically reports to a project leader or manager

Skills and Qualifications :

• Minimum 3+ years preferred but not required
• Must have excellent customer service skills
• Must maintain those skills under pressure
• Wide-Format Printer Experience preferred
• CompTIA A+ preferred but not required
• Must be able to communicate well and often
• Must be able to handle administrative tasks without too much assistance after initial training period

Wage Range :
The rate for this position is between $17.00 - $24.75 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing , a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

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