Overview
On Site
USD 27.00 - 33.00 per hour
Contract - W2
Contract - Independent
Skills
Tier 1
Project Management
Preventive Maintenance
Performance Management
Laptop
Real-time
Slack
Microsoft Office
Collaboration
IT Service Management
Technical Support
Help Desk
Microsoft Windows
OS X
JIRA
Zendesk
ServiceNow
Microsoft Azure
Identity Management
Management
Remote Access
CompTIA
ITIL
Microsoft
Soft Skills
Customer Service
Conflict Resolution
Problem Solving
Root Cause Analysis
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Robert Half is seeking an experienced IT Support Specialist to join our team and provide high-quality technical support a client located in Bellevue, Washington. This role focuses on resolving Tier 1-level tickets quickly and efficiently, primarily involving laptop issues, application access, and Slack-related support. The ideal candidate will have strong customer service skills, the ability to troubleshoot across Windows and Mac environments, and experience working within ticketing systems.
Duration: Long-term contract
Location: 100% Onsite in Bellevue, Washington
Schedule: Monday-Friday (8AM-5PM)
Responsibilities:
Requirements
Nice-to-Haves:
Soft Skills:
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Robert Half is seeking an experienced IT Support Specialist to join our team and provide high-quality technical support a client located in Bellevue, Washington. This role focuses on resolving Tier 1-level tickets quickly and efficiently, primarily involving laptop issues, application access, and Slack-related support. The ideal candidate will have strong customer service skills, the ability to troubleshoot across Windows and Mac environments, and experience working within ticketing systems.
Duration: Long-term contract
Location: 100% Onsite in Bellevue, Washington
Schedule: Monday-Friday (8AM-5PM)
Responsibilities:
- Respond to and resolve quick-resolution IT tickets (typically < 30 minutes).
- Troubleshoot laptop and desktop issues (Windows 11, MacOS).
- Respond to Slack messages and provide real-time support to end users.
- Manage application access requests and permission-related issues.
- Support Zoom, Slack, Microsoft 365 Suite, and other collaboration tools.
- Document all work within ticketing systems (Jira, Zendesk, ServiceNow).
- Escalate complex issues to higher-level support teams when needed.
- Perform root cause analysis to prevent recurring issues.
- Collaborate with team members to ensure seamless IT service delivery.
- Provide excellent customer service and diffuse difficult situations professionally.
Requirements
- 3+ years of experience in technical support or help desk role.
- Proficiency with Windows OS and MacOS.
- Experience using ticketing systems (Jira, Zendesk, ServiceNow).
- Knowledge of Entra ID (Azure AD) for user management and access.
Nice-to-Haves:
- Experience with JAMF (Mac device management).
- Familiarity with remote access tools.
- Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft, etc.).
Soft Skills:
- Strong customer service skills; ability to diffuse difficult or frustrated users.
- Team-oriented and collaborative.
- Ability to ask questions and escalate issues appropriately.
- Strong problem-solving and root cause analysis skills.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.