IT Director - Onsite

IT Director - Direct Hire - Onsite - Wisconsin Dells, WI

• A background in hospitality, entertainment, gaming, restaurant or retail industries in IT environment is a must
• Experience with hospitality-related technologies: applications, equipment, devices, infrastructure hardware, data platforms/environments, tablets, kiosks, payment devices.

We are seeking a highly skilled, on-site IT Director to join our Information Technology team. In this key leadership role, you will be ensuring a secure, stable, reliable, operational and guest ready technology experience across all departments.

This position plays a critical role in architecting, analyzing, developing, enhancing, testing, installing, implementing, monitoring, operating, maintaining, and supporting a wide range of back of hours as well as guest- facing applications/systems, devices, audio and visual equipment, end-user computers, infrastructure environments, analytical and data platforms, while managing and mentoring a high-performing team.

We're searching for a seasoned IT leader with deep technical knowledge and proven team management experience. The ideal candidate brings both strategic vision and a hands-on approach, capable of translating business needs into IT solutions that will contribute to the entire company experience.

Key Responsibilities

• Lead day-to-day operations and long-term planning for resort technology.
• Manage a team responsible for application support, infrastructure, equipment & device management, back of house and guest-facing technologies.
• Support and enhance various 3rd party and custom software applications such as POS, PMS, CRS, Payments, Food & Beverage, Catering, Spa, Inventory Management, Financial and Marketing CRM.
• Oversee version upgrades, patching and configuration of newly installed software rollouts across operational applications and environments partnering with the necessary infrastructure and IT Security Enterprise teams.
• Collaborate with business units to gather requirements, research technical options, design, architect and implement solutions in a timely delivery.
• Leverage a solid understanding of business operations combined with prior IT experiences and knowledge to triage and provide resolution of technical issues and problems.
• Maintain compliance with IT security protocols, payments industry and data privacy standards (PCI, PII, SOX, GDPR, CCPA, access rights/SSO etc.).
• Manage, prioritize and direct the daily activities of IT associates, including third-party vendors and service providers.
• Participate in an on-call rotation and remain available to work flexible hours, including off-hours, holidays and weekends.
• Travel occasionally to support IT operations at other resort locations.

Qualifications & Experience

• A bachelor's degree in computer science, IT, MIS, or a related technology field is preferred; or equivalent professional technology experience (10+ years) such as technical IT engineering, application, architecture and/or software development and/or training or an equivalent combination of education and experience.
• Proven leadership experience managing IT teams and technical projects.
• A background in hospitality, entertainment, gaming, restaurant or retail industries in IT environment is strongly preferred.
• Experience with hospitality-related technologies: applications, equipment, devices, infrastructure hardware, data platforms/environments, tablets, kiosks, payment devices.
• Knowledge of server/workstation OS (Windows, Linux), back-end application database technologies (i.e., SQL Server), application and data integrations resulting in flow of transactional & other critical operational data (i.e., API's), data warehouses that produce critical business reporting and intelligence (i.e., financial), analytical data platforms and models for the organization (i.e., Snowflake), and Martech applications (i.e., CRM).
• Experience with ITIL (incident, problem) protocols and tools (i.e., ManageEngine, ServiceNow) in tracking and providing status on IT support work activities and change management processes, and best practices.
• Respond to common inquiries or complaints from guests and business/operations areas effectively.
• Engage and drive 3rd party vendors for product insight and support for daily and ongoing issues/problems.
• Must be able to utilize and communicate functional and technical components both verbally and through documentation.
• Able to prioritize and track the team's delivery and progress while providing timely updates on the work and status of key efforts.
• Strong organizational, problem-solving, and communication skills.

A Sampling of Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career