Overview
On Site
$22 - $25
Contract - W2
Skills
Computer Networking
Network
Splunk
NOC
GSM
MMS
LTE
Job Details
Messaging NOC/Voice NOC
Dallas, TX (Onsite)
Work Hours: Night Shift
Job Description:
Senior Technician Network Operations Centre (NOC)
Role Level
- Senior Technician (Non-engineering role).
Scope and Responsibilities
- Serve as a subject matter expert across telecom platforms (GSM, UMTS, LTE, IP, messaging).
- Lead and mentor NOC personnel, offering technical guidance and skill development.
- Develop and maintain training programs and operational documentation.
- Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
- Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
- Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
- Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
- Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.
Technical Experience and Skills
- 4 7 years of technical experience in telecom or network operations.
- Advanced knowledge of telecom Messaging network technologies, including Mavenir SMS, MMS, RCS, VMAS, and mStore.
- Strong expertise in core networking protocols and diagnostic tools.
- Proficient in using standard tools such as Microsoft Office and relevant network databases.
Education
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