IT Telecom Technician

Overview

Evolver is seeking an IT Telecommunications Technician who has a broad knowledge of working with VOIP and multiple call managers with strong customer service skills and a telecommunications background.

The job functions will be performed on-site during normal operating hours (weekdays from 8:00 a.m. to 4:00 p.m.) in Washington, DC.

Responsibilities

• This position requires work on-site in Washington, DC (next to Smithsonian Metro) daily with occasional travel to other offices in Virginia and Maryland. As essential staff, you and your co-workers will adhere to CDC-approved COVID-19 guidelines while on site.
• Move, configure, and check connectivity of desk phones. Build hard sets and soft phones within the different call managers.
• Assist users with installing VOIP software on their laptop.
• Log and track inquiries using a problem management (Remedy) database and maintain history records and related problem documentation.
• Rely on instructions and established guidelines to perform the functions of the job.
• Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon timeframe and quality levels.

Basic Qualifications:

• Minimum of one year of experience as telecommunications support professional
• One year of Experience working with Microsoft Office (Excel and Outlook)
• Must be able to lift 50 lbs.
• High School Diploma or G.E.D.
• and able to pass a Government Background/Badging Investigation**

Preferred Qualifications:

• Expertise in set-up, and configuration of desk phones - install, perform a factory reset, check connectivity, etc.
• Able to troubleshoot phone issues deskside and over the phone
• Ability to communicate verbally or in written form strongly desired.
• Organization skills to balance and prioritize work.
• Ability to work in a team environment.
• Working knowledge of IT Ticketing System
• Call manager (Verizon, AT&T) experience
• Experience with Cisco 8800 series desk phones a plus