Overview
Remote
On Site
Hybrid
$$70.61hr - $75.61hr
Contract - W2
Contract - 12 Month(s)
Skills
Lead Event Monitoring Engineer
Job Details
Job Description:
Pay Range: $70.61hr - $75.61hr
Responsibilities:
- Provide eyes-on-glass monitoring using Dynatrace and other monitoring tools.
- Support a 24x7 system monitoring service to proactively identify and assess problems.
- Provide oversight, coordination, and visibility for critical business processes.
- Perform system health checks, some manual some automated.
- Identify, investigate, verify, report, communicate, and escalate critical events.
- Review device logs documentation and analysis where applicable.
- Develop runbooks and manage documentation for repeatable processes (Lifecycle Candidateagement).
- Will follow basic triage steps, monitor production systems, and assure their high availability.
- Facilitate and coordinate the necessary IT response to system problems.
- Continuously analyze events and eliminate noise, and non-actionable event trends (Continual Service Improvement).
- Provide event management support to service owners and IT managers.
- Author reports, trends and anomalies for KPI (Key Performance Indicators) for Event Candidateagement and Monitoring.
- Communicate to stakeholders; support and facilitate open communication between all stakeholders.
- Associate of Arts/Associate of Science and 3+years of experience or equivalent combination such as bachelor's degree and 2+ years' experience or no degree and at least 3 years in a NOC/TOC, Command Center roles.
- 3+ years IT experience and understanding of performance monitoring tools.
- 3+ years Dynatrace monitoring experience.
- 2+ years operating in a command center in an Incident Candidateagement, or Event Monitoring/Event Candidateagement role.
- Ability to assess monitoring events and respond or escalate accordingly.
- Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies, server virtualization, enterprise storage area network (SAN) and backup, and database technologies.
- Strong analytical skills and able to collate and interpret data from various sources.
- Strong communicator, both verbal and written, with a natural aptitude for collaboration.
- 3+ years' experience working with Client , ClientOM, SolarWinds or other performance monitoring tools.
- Process engineering or process management experience.
- Experience working in a ServiceNow environment.
- Experience with Jira, and project management frameworks like Agile Scrum.
- Experience with scripting languages like PowerCandidatell, Ruby, Perl, etc.
- Experience reporting against and managing Service Level Agreements (SLAs).
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