Senior Helpdesk Specialist

Overview

On Site
$45 - $50
Contract - W2
Contract - Independent
Contract - 3 Year(s)

Skills

Computer hardware
computer software
JIRA
ServiceNow
WAP
MS Active Directory

Job Details

Job Title: Senior Helpdesk Specialist

Job Location: Baltimore, MD (Onsite role)

Duration: Long term contract

Payrange : $45 - $50/hr

Benefits for Eligible Employees - Health Insurance, Paid Time Off (PTO), Paid Holidays.

  • Minimum 7 years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications.
  • Minimum 3 years of experience using JIRA, Service now or other help desk ticketing applications
  • Minimum 3 years of experience supporting Lan, Switching, and Wireless Access Points (WAP) or related.
  • 3 years of experience managing enterprise antivirus solutions.
  • Proficiency in using MS Active Directory, Microsoft Windows Server, MS Office Suite products, Enterprise Application and experience with Google Suite.
  • Experience supporting desktop and laptop operating systems using Windows 11, Linux and MAC OS
  • Experience managing Multi-Function-Printers such as Lexmark/HP/Canon/Konica etc.
  • Experience in network technologies such as LAN and WAN, network protocols such as TCP/IP, UDP, and DHCP, and network devices like routers, switches,
    firewalls, or servers.
  • Possesses excellent communication skills to handle a diverse team of stakeholders requesting technical support tactfully.
  • Ability to learn new technical concepts quickly and stay abreast of current trends.
  • Ability to lift and carry desktop equipment such as laptops, computers, and monitors.
  • Ability to work collaboratively with various technical teams, business users, managers, and other non-technical staff.
Preferred Skills:
  • Minimum 5 years of experience managing Active Directory Environment or Servers
  • Experience as a Service Desk Administrator of JIRA or other similar products.
  • Experience with using ServiceNow IT Service Management suite or equivalent.
  • Possess Dell Laptop and Desktop certification.
  • Possess Dell Certified Systems Expert (DCSE) Certification.
  • Possess Apple Certified Support Professional (ACSP) 10.10 Certification or a minimum of three (3) years of experience supporting Mac OS/Apple systems in enterprise active directory environments.
  • Possess Microsoft Certified Solutions Expert certification or a minimum of five (5) years of experience managing an Active Directory environment.
  • Possess Cisco Certified Network Associate (CCNA) or Juniper Certifications.
  • Possess any Endpoint Protection Certificate or hands-on experience managing McAfee EPO or similar encryption Tools.
  • Experience working with the Project Management Office (PMO) processes, policies, and procedures.

We Believe in Diversity & Inclusion:

As a minority-owned company, we deeply value and prioritize inclusion and diversity within our organization. We believe that a diverse and inclusive workforce fosters innovation, creativity, and empathy, leading to a richer and more rewarding work environment. We are committed to cultivating a workplace where every team member feels valued, respected, and empowered to contribute their unique perspectives and talents. Join us and be a part of a team that celebrates diversity, cherishes different perspectives, and fosters a collaborative and supportive community.

#InclusionAndDiversity #Empowerment #EdifyTechnologies #JoinOurTeam #Hiring

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About Edify Technologies, Inc.