Overview
Remote
On Site
USD 78,000.00 - 110,000.00 per year
Full Time
Skills
Jersey
Computer Hardware
Sales
Continuous Improvement
Collaboration
Management
Testing
Communication
Documentation
Backup
Recovery
Data Security
System Testing
Scripting
Knowledge Base
Research
Microsoft
IBM
Product Support
Mainframe
Technical Support
Operating Systems
Microsoft Windows
Linux
IBM AIX
Server Virtualization
Authentication
Data Flow
Network
Interfaces
Network Design
Social Network Analysis
TCP
Internet
TCP/IP
DNS
Dragon NaturallySpeaking
UI
Business Continuity Planning
Law
Job Details
Overview
This is a remote role that may only be hired in New Jersey.
This position is responsible for supporting, maintaining, and enhancing the Bank's systems infrastructure. Administers software and hardware that supports customer sales and service applications. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Maintains strong technical abilities, a knowledge of new and changing technologies, and the ability to productively collaborate with vendors, associates, and management.
Responsibilities
Qualifications
Bachelor's Degree and 1 years of experience in Systems support role OR High School Diploma or GED and 5 years of experience in Systems support role
Skill(s): Knowledge of Microsoft and IBM product support, Exposure to mainframe, desktop, or server system support and troubleshooting, Exposure to Operating Systems (Windows Desktop, Server, Linux, AIX), Exposure to desktop and server virtualization, Exposure to Directory and Authentication services, Understanding of data flow, network interfaces, and protocols such as Systems Network Architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and NetBIOS Extended User Interface (NetBEUI), Exposure to Business Continuity Processes, Ability to be on call 24 hours a day, 7 days a week
The base pay for this position is generally between $78,000 and $110,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
This job posting is expected to remain active for 3 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
$descr2
$descr3
This is a remote role that may only be hired in New Jersey.
This position is responsible for supporting, maintaining, and enhancing the Bank's systems infrastructure. Administers software and hardware that supports customer sales and service applications. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Maintains strong technical abilities, a knowledge of new and changing technologies, and the ability to productively collaborate with vendors, associates, and management.
Responsibilities
- Technical Support - Minimizes end user impacts throughout the installation and testing of software, patches, and upgrades to system products. Resolves problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Assists in implementing and maintaining processes related to daily backup, recovery, and data security.
- System Testing - Tests system to determine function, results, stability, performance, and resource consumption. Verifies the successful implementation of software, patches, and upgrades. Performs a variety of planning and technical activities to ensure resource availability.
- System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure. Improves technical effectiveness through basic utilities or software scripting languages.
- Technical Proficiency - Maintains a strong knowledge base through ongoing research and education. Ensures consistency is maintained across supported systems. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients.
Qualifications
Bachelor's Degree and 1 years of experience in Systems support role OR High School Diploma or GED and 5 years of experience in Systems support role
Skill(s): Knowledge of Microsoft and IBM product support, Exposure to mainframe, desktop, or server system support and troubleshooting, Exposure to Operating Systems (Windows Desktop, Server, Linux, AIX), Exposure to desktop and server virtualization, Exposure to Directory and Authentication services, Understanding of data flow, network interfaces, and protocols such as Systems Network Architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and NetBIOS Extended User Interface (NetBEUI), Exposure to Business Continuity Processes, Ability to be on call 24 hours a day, 7 days a week
The base pay for this position is generally between $78,000 and $110,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
This job posting is expected to remain active for 3 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
$descr2
$descr3
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.