Project Manager with MuleSoft API Platform - 100% Remote

Role: Project Manager with MuleSoft API Platform OR/AND IBM App Connect

Onsite Technical Coordinator/PM Qty:1

Location: Juno Beach, FL (100% Remote)

Experience Required: 5+ Years in MuleSoft API Platform OR/AND IBM App Connect, Overall 10+ years of IT experience

Job Summary:

We are looking for a dynamic and experienced Project Manager / Onsite Technical Coordinator with a strong background in MuleSoft API Platform and/or IBM App Connect to lead integration support programs, ensure service delivery excellence, and act as a liaison between business and technical teams.

The ideal candidate should possess a combination of project management expertise, technical-functional knowledge, and client-facing experience to ensure smooth delivery and coordination of enterprise integration support services.

This role requires onsite presence (or client coordination), stakeholder engagement, and coordination across offshore teams, with a focus on maintaining high-quality service standards and proactive issue resolution.

Key Responsibilities:

Client & Stakeholder Management

• Act as the primary point of contact for the client on integration support topics.
• Build strong relationships with business stakeholders, technical leads, and vendor teams.
• Ensure clarity of deliverables, timelines, SLAs, and ongoing improvement plans.

Project Management & Delivery Oversight

• Manage support engagements across MuleSoft API Platform and/or IBM App Connect ecosystems.
• Own end-to-end planning, execution, and delivery of support and minor enhancement projects.
• Ensure compliance with ITIL standards (Incident, Problem, Change Management).
• Coordinate across onshore and offshore teams, align priorities, and manage escalations.
• Track KPIs, SLAs, backlog grooming, and service reporting.

Functional & Technical Coordination

• Understand business processes and functional flows supported by APIs or App Connect integrations.
• Guide technical teams in debugging critical production issues.
• Review UAT/business validation readiness and cutover plans.
• Participate in solution reviews, support documentation validation, and deployment planning.

Risk, Compliance & Governance

• Proactively identify risks and drive mitigation planning.
• Participate in audits, RCA reviews, and monthly/quarterly business reviews.
• Ensure operational configuration (OCM) and control environments (OCE) are well-managed.

People & Communication Leadership

• Facilitate stand-ups, daily syncs, and steering committee discussions.
• Mentor junior team members and promote a culture of quality and ownership.
• Drive communication across distributed teams and ensure alignment with business priorities.

Required Skills & Experience:

• 5+ years of experience in enterprise integration projects involving MuleSoft and/or IBM App Connect.
• Strong understanding of API lifecycle, integration governance, and middleware platforms.
• Proven experience in managing support teams (L2/L3) and service delivery in agile or hybrid models.
• Proficient in project management tools such as JIRA, MS Project, or ServiceNow.
• Solid understanding of Salesforce/SAP/Retail integrations is a plus.
• Good exposure to incident and change management practices under the ITIL framework.

Preferred Qualifications:

• MuleSoft or IBM App Connect certification (Functional or Technical) is a plus.
• Experience working with offshore delivery models and global clients.

Soft Skills:

• Strong stakeholder and customer management capabilities.
• Excellent verbal and written communication skills.
• Proactive mindset with ability to work in high-pressure, fast-paced environments.
• Ability to translate business needs into actionable technical tasks.