Overview
Skills
Job Details
A client of Innova Solutions is immediately hiring for a < Production Support Analyst >
Position type: Full-time - Contract
Duration: 12+ Months
Location: Plano, TX Hybrid role
Work as a L2 application support resource in the Prime Brokerage Margin team. Provide technical and business support to the business on multiple applications and involves managing Incidents, Releases, and various projects.
Responsibilities include:
Monitor and deliver PB Margin and Risk Control Batches
Support users on complex technical issues, problems related to supported applications, networks, servers and workstations.
Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement.
Identify solutions to work around open issues / problems that are under investigation or pending resolution.
Work directly with technology/development staff, and end users for any support related issue.
Responsible for incident management and conducting proper problem follow-up.
Improve documentation of support policies and procedures.
Understanding, in depth, the business processes supported by the system.
Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.
To ensure that applications and related services are documented and kept current.
Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications.
Proactively monitor and manage the production environment.
Automate and build adhoc scripts as needed to address critical business needs.
Maintaining a knowledge base of known defects and issues, process, techniques etc.
Performing production software releases and post release testing after application upgrades and/or releases.
Weekend or after-hours work is required to support critical business initiatives such as application deployments, infrastructure changes, Industry-wide tests, or Disaster Recovery tests.
Must be hands-on and involved with the day-to-day technical details.
Must have prior production support experience
Must have strong communications skills
Strong knowledge of UNIX
Strong analytical and troubleshooting skills
Self-motivated with a positive attitude.
Experience writing Perl or UNIX (Solaris and Linux) shells scripts.
Experience with MS SQL, Sybase.
Experience with Windows Clustering and Autosys.
Experience with ITRS Geneos.
Able to work in a fast-paced environment.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Amit Panwar
PAY RANGE AND BENEFITS:
Pay Range*: $35/hr to $40/hr
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- Named One of America s Best Employers for New Grads by Forbes (2024
- Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
- One of the Largest IT Staffing Firms in the US Ranked #3 by Staffing Industry Analysts (SIA, 2024)
- One of the Largest Staffing Firms in the US Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
- AWS Advanced Tier Services Partner with 100+ certifications
Website:
Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at and earn $250-$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.