Program Manager

Job Title:
Program Manager

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Summary: We are looking for a Program Manager that will work remotely in the US. Prior background with banking and financial systems experience is required for this role.

Responsibilities:

• Manage a team of developers, QA's, BA's
  
• Prepare business and delivery performance reports
  
• Meet with client senior leadership IT to report progress and illicit feedback / requirements
  
• Collaborate with client business leadership to identify program needs around roadmap planning, etc.
  
• Create and maintain Product Backlogs
  
• Direct teams to plan and develop according to the backlog
  
• Create user stories and acceptance criteria
  

Required Qualifications:

* Certified SAFe Agile coach

* Minimum of 8+ years of total Program Management experience

* 5+ years with the following:

• Team Leadership
  
• Business Analysis
  
• Program Management
  
• On/Offshore Team Launching
  
• Business Process Improvement and Documentation
  
• Conflict Resolution (Dependency/Defect Prioritization)
  
• Release Management
  
• JIRA, Confluence
  
• Agile coaching
  
• roadmap and backlog planning
  

The base salary range for this position is $142,376 - 213,564, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is May 8th.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

Location:
USA, AZ, Work-at-Home

Language Requirements:
English, Mexican Spanish

Time Type:
Full time2026-06-30

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

- English

- Spanish

To request a reasonable accommodation please click here .

If you wish to review the Affirmative Action Plan, please click here .