Field Support Engineer

RESPONSIBILITIES:
Kforce is immediately adding a full-time Field Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Spring, TX. Within the company printing press family there is a range of technical and managerial customer on-site functions.

Responsibilities:
* Applies developed knowledge of Customer Experience as well as the revenue growth, profitability, and account retention
* Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment
* Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments
* Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts
* Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols
* Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements
* Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences
* Identifies opportunities for improvement, makes recommendations, and assures effective business controls through review, analysis, and verification
* Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management
* Job requires 50% travel in supporting customers and training needs

REQUIREMENTS:
* Minimum Vocational/diploma/Associate degree (technical field) equivalent with 2-4 years of working experience in related fields or degree holder with 1-2 years relevant working experience
* Thorough understanding of the general/technical aspects of the job

Knowledge & Skills:
* Customer Relationship Management
* Customer Support
* Field Service Management
* Hand Tools
* Key Performance Indicators (KPIs)
* Preventive Maintenance
* Safety Standards
* Technical Services
* Technical Support
* Technical Training
* Test Equipment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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