Overview
On Site
USD 22.16 - 25.66 per hour
Contract - W2
Contract - Independent
Skills
Remote Support
SAP BASIS
Internet
Migration
Customer Service
Computer Hardware
Collaboration
Continuous Improvement
Technical Support
Microsoft Office
Active Directory
Management
Communication
Microsoft Windows
Training
Disk Imaging
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Desktop Support Analyst to join our team in Deerfield, Illinois, on a contract basis. This role involves providing technical assistance to end-users, troubleshooting hardware and software issues, and supporting a Windows 11 migration project. If you thrive in a dynamic environment and are passionate about delivering exceptional IT support, we encourage you to apply.
Responsibilities:
Offer deskside support to approximately 50 users by addressing technical issues and providing solutions.
Resolve support tickets related to password resets, software installations, internet connectivity, and user access to systems such as SharePoint.
Assist with the Windows 11 migration project by imaging devices, applying updates, and troubleshooting compatibility issues.
Ensure clear and precise communication with end-users while delivering outstanding customer service.
Perform hands-on tasks requiring adherence to safety protocols, including wearing steel-toe boots and goggles when necessary.
Maintain and configure desktop hardware and software to ensure optimal performance.
Collaborate with other IT team members to diagnose and resolve complex technical challenges.
Document and track technical issues to ensure timely resolution and continuous improvement.
Requirements
Minimum of 2 years of Tier II IT support experience.
Strong proficiency in Office 365, Active Directory, and Windows 10.
Ability to work independently and manage diverse technical issues effectively.
Excellent interpersonal skills, including reliability, punctuality, and customer-oriented communication.
Comfortable performing hands-on technical tasks in environments requiring safety equipment.
Knowledge of Windows 11 and Intune is preferred but not required; training will be provided.
Certifications or relevant degrees in IT are a plus.
Familiarity with desktop imaging and workstation setup processes.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Desktop Support Analyst to join our team in Deerfield, Illinois, on a contract basis. This role involves providing technical assistance to end-users, troubleshooting hardware and software issues, and supporting a Windows 11 migration project. If you thrive in a dynamic environment and are passionate about delivering exceptional IT support, we encourage you to apply.
Responsibilities:
Offer deskside support to approximately 50 users by addressing technical issues and providing solutions.
Resolve support tickets related to password resets, software installations, internet connectivity, and user access to systems such as SharePoint.
Assist with the Windows 11 migration project by imaging devices, applying updates, and troubleshooting compatibility issues.
Ensure clear and precise communication with end-users while delivering outstanding customer service.
Perform hands-on tasks requiring adherence to safety protocols, including wearing steel-toe boots and goggles when necessary.
Maintain and configure desktop hardware and software to ensure optimal performance.
Collaborate with other IT team members to diagnose and resolve complex technical challenges.
Document and track technical issues to ensure timely resolution and continuous improvement.
Requirements
Minimum of 2 years of Tier II IT support experience.
Strong proficiency in Office 365, Active Directory, and Windows 10.
Ability to work independently and manage diverse technical issues effectively.
Excellent interpersonal skills, including reliability, punctuality, and customer-oriented communication.
Comfortable performing hands-on technical tasks in environments requiring safety equipment.
Knowledge of Windows 11 and Intune is preferred but not required; training will be provided.
Certifications or relevant degrees in IT are a plus.
Familiarity with desktop imaging and workstation setup processes.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.