Overview
Hybrid
Depends on Experience
Full Time
Skills
Dialogflow CX
CCAI
Job Details
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of 16 billion.
Get The Future You Want ! | ;/p>
Role: CCAI Architect
Location: Atlanta, GA/ Dallas, TX/ Chicago, IL/ NYC, NY.
Type: Full Time
Job description:
An architect with Google Cloud Platform experience specific experience in Caas, agent desktop, CCAI and agent assist
Experience with CES/ CCAI technologies- DialogFlow, Insights, and Agent Desktop and Agent Assist, would be beneficial.
Must have good working experience CCaas platform integration with Virtual agent, CCAI technologies, Dialog flow CX function within Contact Centers
Key responsibilities:
Experience and working knowledge of Integration with downstream and connected systems
Cross-functional abilities required, as is the capacity to work across diverse teams and projects.
Comfortable communicating directly with customers to understand their needs.
Some experience in project management is helpful.
Clear verbal and written communication skills are important, including the ability to write documentation
Required Skills:
Experience in CCAI Transformation projects
Experience in of Google Vertex AI - Gen AI features.
Experience in laying out architecture plan and roadmap
Estimation, Creating Technical design & solutions
Click the following link for more information on your rights as an Applicant -
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.