Overview
Remote
$70 - $75
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Service Cloud
Apex
LWC
Job Details
Job Title: Service Cloud Architect (Solution/Technical Architect)
Location: Remote
Overview
We are seeking an experienced Service Cloud Architect who can play both a hands-on and leadership role. The ideal candidate is a strong Solution/Technical Architect with the ability to design end-to-end Salesforce Service Cloud solutions and guide teams in implementing them. Prior hands-on development experience is highly preferred to ensure the architect can provide solid technical direction and set a strong foundation for the project.
Key Responsibilities
- Lead the architecture, design, and implementation of Salesforce Service Cloud, with a strong focus on Case Management (regional or global rollouts).
- Develop scalable, secure, and high-performance Service Cloud solutions aligned with business requirements.
- Provide technical leadership and direction to development, configuration, and QA teams.
- Translate business needs into detailed technical design documents including process flows, data models, integration specifications, and solution architecture.
- Ensure design integrity throughout the implementation lifecycle and guide teams to build according to architectural standards.
- Collaborate with stakeholders, business analysts, and cross-functional teams to validate requirements and solution feasibility.
- Conduct reviews of configuration, customizations, integrations, and code to ensure adherence to best practices.
- Troubleshoot complex issues and assist teams with solutioning challenges.
- Stay updated on Salesforce releases, capabilities, and best practices to improve solution quality.
Required Skills & Experience
- 8 10 years of total experience, with significant work in Salesforce ecosystem.
- Strong expertise in Salesforce Service Cloud, including Case Management, Omni-Channel, Knowledge, Entitlements, and Service Console.
- Proven experience leading regional or global Service Cloud implementations.
- Prior hands-on experience in Salesforce development (Apex, Lightning, Flows, integrations) recent coding not mandatory but strong foundation required.
- Strong understanding of Salesforce data model, security model, integration patterns, and governor limits.
- Experience in designing scalable solutions involving integrations with third-party systems.
- Ability to create architectural diagrams, design documents, and technical specifications.
- Excellent communication and stakeholder management skills.
- Salesforce certifications such as Service Cloud Consultant, Application Architect, System Architect, or Technical Architect are a strong plus
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