Systems Engineer with Vmware VDI

Systems Engineer
Atlanta GA(onsite)
12+ Months

Job Description:

• The OCC Solution Center team is responsible for all first and second level IT issues as well as
  install, move, add, and change (IMAC) requests supporting the IT infrastructure in the Operations and
  Customer Center (OCC).
• The ideal candidate will have knowledge of multiple operating systems, systems
  integration, systems architecture, programming languages, and demonstrated knowledge of the field
  environment.
• Experience with VMWare and VDI infrastructure desired.
• Experience with multiple serviceNow modules is desired including Incident, Change, Asset, and Request. Must be able to move, on a regular basis, equipment that weighs up to 30 pounds.
• Candidate must enjoy working directly with end users in different positions and with different levels of technical expertise.

Years of experience: 4+ years

Technical Skills:

• Liaise between OCC Duty Director and IT.
• Collaborate with OCC Business IT team on application releases, troubleshooting, and user reported
  issues.
• Monitor, maintain, and troubleshoot OCC VDI infrastructure using VMWare and Teradici tools provided.
• Monitor, maintain, and troubleshoot OCC Radio infrastructure coordinating with ATL Radio, Delta Radio
  Shop and vendor Zetron.
• Maintain and troubleshoot A/V infrastructure provided by Baker Audio, escalating when necessary.
• Entitle, install, maintain, test, and troubleshoot, operating systems and software products.
• Configure, install, maintain, test, and troubleshoot hardware systems.
• Complete work orders as assigned.
• Create and monitor network/local print queues for all printers.
• Implement changes to platforms with minimal impact to the business by following established OCC
  procedures for VDI and physical infrastructures.
• Write, submit, and perform RFCs for OCC Solution Center work as assigned.
• Coordinate external vendor services.

Certifications Needed:
Relevant certifications preferred