Overview
Skills
Job Details
Job Description:
🔧 Job Responsibilities
Provide daily End-User Computing (EUC) and Deskside Support services.
Support desktops, laptops, peripherals; troubleshoot OS, applications, network, and patching issues.
Use tools like SCCM, Ivanti, and Intune for software deployment, installation, and updates.
Ensure all workstations are updated with antivirus, Windows patches, and feature packs.
Troubleshoot and maintain conference room devices: Polycom, Cisco, StarLeaf, monitors, cameras, MS Teams Rooms.
Coordinate with facilities for maintenance of non-network devices: CCTV cameras, humidity sensors, etc.
Provide remote troubleshooting using RDP, IDRAC, ILO, IP phones, etc.
Handle issues related to printers, file restorations, mobile devices, docking stations, and accessories.
Manage IT assets and lifecycle: imaging, allocation, deallocation, reclamation.
Track accurate asset status in ITSM platform; perform space reclamation and profile archiving.
Follow ITIL best practices for incident, problem, and change management.
Maintain knowledge base and documentation for standard processes.
Generate detailed reports on incidents, SLAs, asset status, and service improvements.
✅ Requirements & Skills
3–4 years experience in EUC and Deskside Support Services.
Strong knowledge of desktop support technologies and infrastructure components.
Proficient in network troubleshooting and support.
Hands-on experience with SCCM/Ivanti/Intune for software deployments.
Skilled in OS installations, patch management, and troubleshooting.
Experience managing conference room technology and end-user devices.
Familiarity with remote support tools: RDP, IDRAC, ILO, etc.
Ability to troubleshoot hardware: printers, mobile devices, docking stations, etc.
Excellent customer service and stakeholder communication skills.
Prior experience in a Managed Service Operations environment.
Fluent in English; strong verbal, written, and analytical skills.
Solid understanding of ITIL framework and service management processes.
Experience managing hardware inventory and laptop lifecycle end-to-end.
Ability to coordinate with teams for stock imaging, allocations, deallocations, etc.
Handle routine housekeeping tasks: archiving, software installs, and profile cleanup.