Field Service Technician

  • Jackson, MN
  • Posted 26 days ago | Updated 18 days ago

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 3 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

EUC
SCCM/Ivanti/Intune
OS installations
RDP/IDRAC/ILO

Job Details

Job Description:

🔧 Job Responsibilities

  • Provide daily End-User Computing (EUC) and Deskside Support services.

  • Support desktops, laptops, peripherals; troubleshoot OS, applications, network, and patching issues.

  • Use tools like SCCM, Ivanti, and Intune for software deployment, installation, and updates.

  • Ensure all workstations are updated with antivirus, Windows patches, and feature packs.

  • Troubleshoot and maintain conference room devices: Polycom, Cisco, StarLeaf, monitors, cameras, MS Teams Rooms.

  • Coordinate with facilities for maintenance of non-network devices: CCTV cameras, humidity sensors, etc.

  • Provide remote troubleshooting using RDP, IDRAC, ILO, IP phones, etc.

  • Handle issues related to printers, file restorations, mobile devices, docking stations, and accessories.

  • Manage IT assets and lifecycle: imaging, allocation, deallocation, reclamation.

  • Track accurate asset status in ITSM platform; perform space reclamation and profile archiving.

  • Follow ITIL best practices for incident, problem, and change management.

  • Maintain knowledge base and documentation for standard processes.

  • Generate detailed reports on incidents, SLAs, asset status, and service improvements.

✅ Requirements & Skills

  • 3–4 years experience in EUC and Deskside Support Services.

  • Strong knowledge of desktop support technologies and infrastructure components.

  • Proficient in network troubleshooting and support.

  • Hands-on experience with SCCM/Ivanti/Intune for software deployments.

  • Skilled in OS installations, patch management, and troubleshooting.

  • Experience managing conference room technology and end-user devices.

  • Familiarity with remote support tools: RDP, IDRAC, ILO, etc.

  • Ability to troubleshoot hardware: printers, mobile devices, docking stations, etc.

  • Excellent customer service and stakeholder communication skills.

  • Prior experience in a Managed Service Operations environment.

  • Fluent in English; strong verbal, written, and analytical skills.

  • Solid understanding of ITIL framework and service management processes.

  • Experience managing hardware inventory and laptop lifecycle end-to-end.

  • Ability to coordinate with teams for stock imaging, allocations, deallocations, etc.

  • Handle routine housekeeping tasks: archiving, software installs, and profile cleanup.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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