Overview
On Site
Full Time
Skills
Web Portals
Financial Software
Specification Gathering
Spectrum
User Guides
Artificial Intelligence
Generative Artificial Intelligence (AI)
Prompt Engineering
Ideation
Research
Editing
Clarity
Sequence Diagrams
Information Architecture
Content Strategy
Agile
Strategist
Scratch
Workflow
Git
MDX
JavaScript
Interviewing
Information Gathering
API
Documentation
POSTMAN
SaaS
Twilio
Salesforce.com
Management
Embedded Systems
Banking
Payment Systems
ACH
Real-time
Payments
Core Banking
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Oracle Application Express
Apex
Job Details
Job#: 2083543
Job Description:
Location: New York, NY; Columbus, OH; Remote-Eligible (US)
About the Role
As our client accelerates its digital transformation, our API platform underpins our next-generation banking services. Built on a modern developer hub platform (e.g., ReadMe, Stoplight, GitBook), this portal is central to our API-first strategy.
We are seeking a highly skilled and proactive Senior Technical Writer to create its foundational content.
This is not a traditional documentation role; you will be instrumental in building our developer content strategy from the ground up. You will act as a critical conduit between our product managers, API developers, and the business, translating complex financial systems and technical specifications into clear, precise, and practical documentation. Your work will directly impact the developer experience (DX) and accelerate the adoption of the APIs by a sophisticated audience of FinTechs, corporate clients, and third-party developers.
Key Responsibilities
? Create Content & Strategy: Author, edit, and maintain a full spectrum of developer-focused content, including comprehensive Guides (the "user manual" for an API), practical Recipes (achieving business outcomes with code and endpoints), and detailed API reference specifications (the "dictionary").
? Leverage AI Tools: Utilize generative AI and prompt engineering to accelerate content ideation and research, applying rigorous oversight and expert editing to maintain accuracy and clarity.
? Communicate Visually: Create and embed clear visual aids, such as sequence diagrams for API flows using text-based tools (e.g., Mermaid.js), to simplify complex system interactions.
? Engage SMEs: Proactively conduct interviews and discovery sessions with subject matter experts across engineering, product, and business lines to distill complex technical details and business logic.
? Advocate for Developers: Champion the developer experience (DX) by deeply understanding the end-to-end developer journey-from initial discovery to successful integration-and use that insight to shape the portals information architecture and content strategy.
? Perform Technical Validation: Execute API requests, analyze responses, and verify that code samples and documentation accurately reflect API behavior and functionality.
? Architect Information: Structure and organize a large, complex body of documentation to be intuitive, searchable, and aligned with developer workflows.
? Collaborate Agilely: Work within an agile framework, partnering closely with engineering teams throughout the development lifecycle to ensure documentation is created in parallel with new features and products.
Qualifications & Experience
Required Qualifications:
? 5+ years of experience as a Technical Writer, Content Strategist, or Developer Advocate focused on software developer audiences.
? Demonstrated experience creating API documentation from scratch for REST APIs, and a strong understanding of API principles and design.
? Proficiency with a docs-as-code workflow, including use of Git (e.g., branching, pull requests), authoring in modern markup languages like MDX, and creating diagrams with text-based tools like Mermaid.js or PlantUML.
? Exceptional interviewing and information-gathering skills, with a proven ability to extract technical details from engineers who are focused on building.
? Proficiency with API documentation tools and standards (e.g., OpenAPI/Swagger, Stoplight, Postman, Insomnia).
Preferred Qualifications:
? Significant experience documenting complex APIs for a prominent SaaS or technology company renowned for its developer ecosystem (e.g., Stripe, Twilio, Plaid, Salesforce).
? Direct experience in the FinTech sector, particularly with embedded finance or open banking platforms focused on payments or Banking-as-a-Service.
? Deep expertise in commercial banking and payment systems, with 8-10+ years working with ACH, Wire Transfers, Real-Time Payments, card processing, or other core banking APIs.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Location: New York, NY; Columbus, OH; Remote-Eligible (US)
About the Role
As our client accelerates its digital transformation, our API platform underpins our next-generation banking services. Built on a modern developer hub platform (e.g., ReadMe, Stoplight, GitBook), this portal is central to our API-first strategy.
We are seeking a highly skilled and proactive Senior Technical Writer to create its foundational content.
This is not a traditional documentation role; you will be instrumental in building our developer content strategy from the ground up. You will act as a critical conduit between our product managers, API developers, and the business, translating complex financial systems and technical specifications into clear, precise, and practical documentation. Your work will directly impact the developer experience (DX) and accelerate the adoption of the APIs by a sophisticated audience of FinTechs, corporate clients, and third-party developers.
Key Responsibilities
? Create Content & Strategy: Author, edit, and maintain a full spectrum of developer-focused content, including comprehensive Guides (the "user manual" for an API), practical Recipes (achieving business outcomes with code and endpoints), and detailed API reference specifications (the "dictionary").
? Leverage AI Tools: Utilize generative AI and prompt engineering to accelerate content ideation and research, applying rigorous oversight and expert editing to maintain accuracy and clarity.
? Communicate Visually: Create and embed clear visual aids, such as sequence diagrams for API flows using text-based tools (e.g., Mermaid.js), to simplify complex system interactions.
? Engage SMEs: Proactively conduct interviews and discovery sessions with subject matter experts across engineering, product, and business lines to distill complex technical details and business logic.
? Advocate for Developers: Champion the developer experience (DX) by deeply understanding the end-to-end developer journey-from initial discovery to successful integration-and use that insight to shape the portals information architecture and content strategy.
? Perform Technical Validation: Execute API requests, analyze responses, and verify that code samples and documentation accurately reflect API behavior and functionality.
? Architect Information: Structure and organize a large, complex body of documentation to be intuitive, searchable, and aligned with developer workflows.
? Collaborate Agilely: Work within an agile framework, partnering closely with engineering teams throughout the development lifecycle to ensure documentation is created in parallel with new features and products.
Qualifications & Experience
Required Qualifications:
? 5+ years of experience as a Technical Writer, Content Strategist, or Developer Advocate focused on software developer audiences.
? Demonstrated experience creating API documentation from scratch for REST APIs, and a strong understanding of API principles and design.
? Proficiency with a docs-as-code workflow, including use of Git (e.g., branching, pull requests), authoring in modern markup languages like MDX, and creating diagrams with text-based tools like Mermaid.js or PlantUML.
? Exceptional interviewing and information-gathering skills, with a proven ability to extract technical details from engineers who are focused on building.
? Proficiency with API documentation tools and standards (e.g., OpenAPI/Swagger, Stoplight, Postman, Insomnia).
Preferred Qualifications:
? Significant experience documenting complex APIs for a prominent SaaS or technology company renowned for its developer ecosystem (e.g., Stripe, Twilio, Plaid, Salesforce).
? Direct experience in the FinTech sector, particularly with embedded finance or open banking platforms focused on payments or Banking-as-a-Service.
? Deep expertise in commercial banking and payment systems, with 8-10+ years working with ACH, Wire Transfers, Real-Time Payments, card processing, or other core banking APIs.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.