Business Analyst / Project Manager - MS Dynamics 365 CRM

  • Harrisburg, PA
  • Posted 23 hours ago | Updated 19 hours ago

Overview

On Site
Hybrid
Depends on Experience
Contract - W2
Contract - 12 Month(s)
100% Travel

Skills

Project Management
MS Dynamics 365 CRM
Business Analysis
Azure
DevOps

Job Details

Doyensys is a Management and Information Technology consulting services company based out of Dallas, TX. With 200+ employees globally, we support customers around the globe to solve their business and technology challenges. Great culture, excellent benefits , consistant growth are some of the attributes of Doyensys. We look for great talents to join our thriving team. Why settle for less?

Job Title: Business Analyst / Project Manager - MS Dynamics 365 CRM
Location: Harrisburg, PA
Duration: 6+ months with possible extension
Years of exp :10+
Skills Required:
  • Bachelor's Degree in Business, Information Systems, Computer Science, or related field, or equivalent IT experience.
  • 6+ years of experience in business analysis and/or project management
  • 3 years directly working with Microsoft Dynamics 365 CRM.
  • Strong understanding of CRM business processes, including lead management, opportunity tracking, customer segmentation, and case management.
  • Experience in Agile methodologies and working within DevOps (Azure DevOps preferred) or similar tools (e.g., JIRA).
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio), especially in process documentation and data analysis.
  • Experience with data migration, integration, and user training within a CRM context is highly desirable.
  • Exceptional communication, stakeholder management, and organizational skills.
  • Microsoft Dynamics 365 certifications are a plus.

Core Responsibilities:

  • Collaborate with stakeholders to define the CRM implementation strategy, ensuring alignment with business objectives and operational needs.
  • Lead requirement gathering sessions to elicit business and technical needs, with a focus on Dynamics 365 CRM capabilities (Customer Insights, Sales, Field Services, and Customer Service).
  • Translate business requirements into clear, concise user stories, use cases, and functional specifications.
  • Drive end-to-end delivery of project tasks, managing timelines, resources, risks, and reporting to leadership.
  • Serve as liaison between business users, technical teams, vendors, and Microsoft Dynamics consultants.
  • Ensure all CRM-related system documentation, including business process flows, data models, and configuration details, are maintained and up to date.
  • Assist in the configuration and customization of Microsoft Dynamics 365 CRM to meet business requirements.
  • Manage changes to requirements and scope throughout the project lifecycle using structured change control processes.
  • Oversee user acceptance testing (UAT), QA processes, and training to ensure CRM solutions meet business expectations.
  • Facilitate sprint planning, reviews, and retrospectives for Agile teams.
  • Track and report project status, risks, and issues to stakeholders and leadership.
  • Ensure a successful handover to business operations and support teams post-implementation.

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