Overview
Skills
Job Details
SENIOR NETWORK ENGINEER
Project | Help Desk, Application and System Support |
Client | State of Maryland |
Agency | Register of Wills (ROW) |
Location | Maryland statewide (24 ROW Offices) + Annapolis Data Center (Annapolis, MD) |
Contract Duration | 5 Years (with 5 years renewal option) |
Interview Type | Virtual (Microsoft Teams) / Onsite as required |
Tentative Start Date | Nov 2025 |
Deadline | October 24, 2025 |
Project Overview
The Register of Wills (ROW) Department is charged with the protection of Maryland?s Generational Wealth and requires IT services to develop, maintain, and operate applications and a distributed network of PCs, peripheral equipment, and servers. ROW operates in twenty-four (24) local jurisdictions (twenty-three (23) counties and Baltimore City), hereinafter referred to as ?ROW Offices.? The ROW client/server application is served by central servers installed within the Comptroller of Maryland?s Annapolis Data Center. The network consists of approximately four (4) central servers, twenty-four (24) office support servers, twenty-six (26) routers, 350 workstations, 260 printers, and 200 scanners. The twenty-four (24) ROW LANs are linked by a Wide Area Network (WAN) to central servers housed at the Annapolis Data Center.
Duties/Responsibilities
- Work in cooperation with the other contractors, ROW staff, and other state agencies.
- Install and configure microcomputers, servers, storage devices, printers, scanners, communications devices, cabling, LAN drops, and network equipment.
- Deploy new state-procured equipment and software to the existing network.
- Create/restore workstation images.
- Troubleshoot workstation network connectivity issues.
- Troubleshoot issues regarding all hardware and software.
- Install software/hardware on workstations and servers, as required.
- Provide image transfer from the electronic document management system in the compatible file format acceptable to other state agencies. Must lead the configuration, operation, and delivery of the replicated deliverables.
- Provide maintenance and enhancements to the ROW website.
- Develop and lead in the design, installation, configuration, and operation of the replication process for a disaster recovery site implementation.
- Conduct performance measurements and analysis leading to recommendations for improving network performance.
- Conduct analysis, design, installation, configuration, and operation of the email software.
- Design, maintain, and improve the ROW WAN and ROW LAN structure.
- Configure network software and hardware for efficient and effective network performance and data security.
- Monitor the performance of network software and hardware through network management and diagnostic programs and utilities.
- Configure microcomputers, communications equipment, and network equipment for maximum efficiency.
- Analyze microcomputer and network activity records and recommend and implement software and hardware upgrades and improvements.
- Diagnose software and hardware problems and adjust or coordinate service from software and hardware vendors and the State hardware maintenance vendor.
- Provide expert technical advice and guidance to ROW regarding IT directions, software or hardware enhancements, and software or hardware purchase recommendations.
- Deploy, upgrade, and configure new and existing hardware and software in the 25 ROW locations while incorporating testing and quality assurance measures.
- Aid with operational tasks such as file restores, volume configuration, print-related problems, and other tasks usually handled by the ROW?s PC Administrator.
- Troubleshoot failures in operational tasks and undertake corrective measures.
- Can utilize a secure remote access method for troubleshooting and problem resolution.
- Support secure remote access to computer systems and file transfers to and from ROW offices and other State agencies using Internet protocol.
- Provide on-site/field service support and secure remote access statewide during Normal Business Hours for ROW Application, desktop software, server software, network systems, and other computer systems.
- Manage the daily backup of the central ROW servers. Take corrective action when backups fail.
Requirements
Education
Bachelor?s degree in Information Technology, Computer Engineering, or related discipline; relevant certifications (e.g., Network+, MCSA/MCSE, CCNA) preferred.
Required Experience
- 8+ years of experience in enterprise network engineering and systems administration.
- Deep knowledge of LAN/WAN, routing/switching, TCP/IP, DNS/DHCP, and VPN/secure remote access.
- Hands-on experience with Windows Server, workstation imaging, O365/Microsoft 365, Azure AD, and Hyper?V virtualization.
- Experience with server/storage/backup platforms and daily backup operations (e.g., AWS S3/Glacier or equivalent).
- Proven ability to deploy and support hardware (PCs, printers, scanners) and network equipment across distributed sites.
- Experience with performance monitoring, capacity planning, and proactive problem resolution.
- Strong troubleshooting skills across hardware, OS, application, and network layers.
- Experience implementing disaster recovery, replication, and email platform administration.
- Ability to create SOPs and collaborate with vendors and State maintenance providers.