Desktop Suppport Engineer (EUC L1)

Overview

On Site
$40,000 - $50,000
Full Time

Skills

Required Skills & Qualifications:Bachelors degree in Computer Science
Information Technology
or a related field (preferred).1-3 years of experience in desktop support or EUC support role.Strong knowledge of Windows operating systems (Windows 10/11).Experience with Active Directory
Office 365
and basic networking (TCP/IP
DNS
DHCP).Good understanding of hardware components (PCs
laptops
printers
etc.).Strong problem-solving and analytical skills.Good verbal and written communication skills.Customer-focused attitude with strong interpersonal skills.Ability to work in a team and follow escalation procedures.Familiarity with remote support tools (e.g.
TeamViewer
AnyDesk
etc.).

Job Details

Job Title:
Desktop Support Engineer (EUC L1)

Job Location:
Andover, Masc. USA

Job Type:

Full-Time

Monthly Budget : $4200 USD

Job Summary:

We are looking for a motivated and customer-focused Desktop Support Engineer (EUC L1) to join our IT support team. The primary responsibility is to provide first-level support to end-users by resolving hardware, software, and networking issues, ensuring smooth day-to-day operations of desktops, laptops, peripherals, and applications.

Key Responsibilities:

  • Provide first-level technical support to end-users for desktop, laptop, printer, and peripheral hardware issues.

  • Troubleshoot and resolve Windows OS, Microsoft Office, email (Outlook), and application issues.

  • Install, configure, and maintain desktop hardware, software, and peripherals as per company standards.

  • Assist with user account creation, password resets, and access management in Active Directory (AD).

  • Perform regular system updates, patches, and antivirus scans.

  • Escalate unresolved issues to higher-level support or specialized teams as needed.

  • Maintain accurate documentation of incidents, service requests, and solutions in the ticketing system.

  • Assist with endpoint security and compliance enforcement.

  • Provide remote support via tools like TeamViewer, Remote Desktop, etc.

  • Support hardware inventory tracking and asset management.

  • Educate end-users on best practices for device usage and security.

Required Skills & Qualifications:

  • Bachelor s degree in Computer Science, Information Technology, or a related field (preferred).

  • 1-3 years of experience in desktop support or EUC support role.

  • Strong knowledge of Windows operating systems (Windows 10/11).

  • Experience with Active Directory, Office 365, and basic networking (TCP/IP, DNS, DHCP).

  • Good understanding of hardware components (PCs, laptops, printers, etc.).

  • Strong problem-solving and analytical skills.

  • Good verbal and written communication skills.

  • Customer-focused attitude with strong interpersonal skills.

  • Ability to work in a team and follow escalation procedures.

  • Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, etc.).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Solyssey Consulting and Solutions Inc