Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Job Details
Job Description:
Our client is seeking a dedicated and detail-oriented Member Enrollment Coordinator (MEC) to join their dynamic team. This role is crucial in providing high-quality service and support to our members through effective enrollment and case management. The ideal candidate will have experience in a contact center environment and possess excellent communication skills. This is a full-time, remote position offering the opportunity to work from an approved location, ensuring flexibility and convenience for the right candidate.
Responsibilities:
Qualifications:
Pay Range: $17.00 - $20.00
This is a fully remote role and can be performed from an approved location.
Our client is seeking a dedicated and detail-oriented Member Enrollment Coordinator (MEC) to join their dynamic team. This role is crucial in providing high-quality service and support to our members through effective enrollment and case management. The ideal candidate will have experience in a contact center environment and possess excellent communication skills. This is a full-time, remote position offering the opportunity to work from an approved location, ensuring flexibility and convenience for the right candidate.
Responsibilities:
- Manage inbound and outbound calls efficiently to assist members with copay assistance enrollment, case questions, requests, and concerns.
- Maintain a professional and compassionate demeanor, ensuring first call resolution and high-quality member service.
- Verify and protect patient health information while adhering to HIPAA compliance at all times.
- Utilize CRM database to verify member data and complete enrollment processes accurately.
- Record details of inquiries, comments, and interactions in the CRM system to maintain comprehensive case documentation.
- Escalate unresolved cases and pending member grievances to appropriate departments for timely resolution.
- Work assigned queues and cases as directed by call center leadership to meet departmental objectives.
- Participate in ongoing learning and training to stay updated on departmental and company policies.
Qualifications:
- High School Diploma or GED required.
- 1 to 2 years of experience in a contact center environment, preferably in a healthcare setting.
- Strong written and verbal communication skills.
- Professional phone demeanor and a commitment to maintaining confidentiality.
- Basic computer navigation skills and the ability to manage multiple screens simultaneously.
- Experience with Salesforce or other CRM software is preferred.
- Certified Pharmacy Tech (CPhT) or healthcare customer service experience is a plus.
- Bi-lingual proficiency in English and Spanish is advantageous.
- Must have a reliable, high-speed internet connection with sufficient bandwidth (25/25mp).
- Ability to provide a private workspace that is free from distractions.
Pay Range: $17.00 - $20.00
This is a fully remote role and can be performed from an approved location.
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