MS 365 Collaboration Services and SharePoint Administration

JD Microsoft 365 Collaboration Services and SharePoint

Responsibilities:
Support day-to-day aspects of the level 2 Support for Microsoft 365 and related services Ensure to handle the tickets within the Service Levels and maintain the quality of resolution provided Provide support on Microsoft 365, including Mail flow, Spam Control/Filtering, Security and compliance aspects like Auditing, Retention, Data Loss Prevention SharePoint Online & OneDrive including permission and access including guess access etc Microsoft Teams related troubleshooting and support for end users Hands on knowledge on SharePoint Server Patching, deployments, etc. Co-ordinate with other teams appropriately to ensure speedy resolution of issues

• Extensive SharePoint Knowledge: Understanding of SharePoint architecture, features, and functionalities.
• Microsoft 365 Expertise: Familiarity with other Microsoft 365 services, particularly Teams and OneDrive

Update the knowledge base and documentation of issues and solutions Manage and Support Office 365 Mailboxes, Groups etc Team and collaboration skills Vendor Management and coordination
Technical Skills:
Should have min of 3-4 years experience working with a large client using Microsoft 365 Good analyzing and troubleshooting skills Sound understanding on Identity management, and application integration is required. Work experience in a Hybrid setup would be an added advantage
Process Skills:
Must be open for 24x7 operations Incident Management + Change Management (Planning & Execution) Handling On - call Escalations Monitoring and maintaining SLA requirements for the tickets queue and management Process adherence & Security compliance KB preparation and review, Knowledge sharing & documentation Root cause analysis / Problem Management Should have good written and communication skills