RF1 - Front Desk Clerk

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2

Job Details

  • Customer Service:
  • Greet visitors and answer phone calls.
  • Identify client needs and direct them to appropriate staff.
  • Schedule clients for M&FRC programs and classes.
  • Provide clear and routine procedural information.
  • Data Entry & Recordkeeping:
  • Enter client and program data into AFFIRST and related systems.
  • Ensure data is accurate and up to date.
  • Prepare and submit monthly data entry reports.
  • Administrative Support:
  • Assist clients with lobby equipment (computers, fax, printers).
  • Maintain the cleanliness and order of the front desk area.
  • Prepare and stock informational materials and handouts.
  • Program Coordination:
  • Manage scheduling for various readiness programs (e.g., TAP GPS, ETAP, VA Briefings).
  • Keep program schedules and client tracking updated in AFFIRST. QUALIFICATION
    •  The contractor employee shall have a strong working knowledge and capability to operate data entry device(s) to input lists, records, or other data points into an electronic format. Contractor employee shall have a strong working knowledge of Web Based applications, MS Office Word, MS Office Excel, and other MS Office Suite Products.
    • Contractor employee shall have, as a minimum, a High School diploma and 2 years of experience in a data entry environment. Contractor employee shall be familiar with standard concepts, practices, and procedures within a customer support and business environment. Contractor employee shall be able to rely on experience and judgment to plan and accomplish goals.
    • Contractor employee shall be familiar and capable with using a personal computer and Microsoft computer software applications. Contractor employee shall be able to speak, write, read and understand the English language fluently.
    • Education and past experience shall be demonstrated via resume. Include a list of past performance to include verifiable professional references.
    • Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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