Overview
On Site
US23 per hour
Full Time
Skills
IT service desk
Active Directory
Office 365
support
Job Details
IT Service Desk Specialist Overview
We are seeking a skilled IT Service Desk Specialist to provide responsive, high-quality support to end users across the organization. This role delivers technical assistance for applications, hardware, and system access issues in a hybrid work environment. The ideal candidate is customer-focused, detail-oriented, and experienced in troubleshooting a variety of IT systems.
Key Responsibilities
We are seeking a skilled IT Service Desk Specialist to provide responsive, high-quality support to end users across the organization. This role delivers technical assistance for applications, hardware, and system access issues in a hybrid work environment. The ideal candidate is customer-focused, detail-oriented, and experienced in troubleshooting a variety of IT systems.
Key Responsibilities
- Provide Service Desk phone and virtual support for technical issues related to applications, hardware, and peripherals.
- Maintain, analyze, troubleshoot, and repair computer systems and related hardware.
- Install, document, maintain, and assist in testing and upgrading hardware and software.
- Support user account management, including account creation, permissions, and security group assignments.
- Maintain appropriate security controls and ensure compliance with organizational IT policies.
- Perform basic operations, monitoring, installation, troubleshooting, relocation, and maintenance of communications equipment.
- Identify and resolve standard communications and connectivity issues.
- Demonstrate awareness of IT standards, security requirements, and accessibility compliance.
- Understand accessibility technical standards and how they interact with assistive technologies.
- 1 3 years of experience providing Service Desk or IT support in a phone-based or remote environment.
- 1 3 years of experience maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and peripherals.
- 1 3 years of experience with Microsoft Active Directory, Azure, and Office 365.
- Experience using ServiceNow or similar IT service management tools.
- Strong understanding of IT concepts, practices, and procedures.
- Knowledge of computer operations, information systems, software/hardware components, and information security practices.
- Skilled in personal computer support, system troubleshooting, and use of enterprise applications.
- Ability to operate IT systems, communicate effectively, and provide user training as needed.
- Ability to follow written instructions and established procedures to complete assigned tasks.
- Must have a dedicated teleworking space suitable for support work, including room for two monitors and a laptop (equipment provided).
- Workspace must be free from distractions and background noise during work hours.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.