Network Voice Engineer

Overview

On Site
$40+
Accepts corp to corp applications
Contract - Independent
Contract - W2
Able to Provide Sponsorship

Skills

Provide onsite voice and collaboration support to Headquarters users
ensuring high availability and performance of communication systems.Offer remote support for stores
distribution centers
and their associated endpoints and users
troubleshooting and resolving network and voice-related issues.Perform service management functions including Incident
Service Request
Change
and Problem Management
adhering to ITIL best practices.

Job Details

Network Voice Engineer

Location: Atlanta, GA (Onsite)

We are seeking a highly motivated and experienced Network Voice Engineer to provide comprehensive voice and collaboration support for our Headquarters users, as well as remote support for our Stores and Distribution Centers. This role involves a blend of operational support, service management, and advanced system configuration.

Responsibilities:

  • Provide onsite voice and collaboration support to Headquarters users, ensuring high availability and performance of communication systems.

  • Offer remote support for stores, distribution centers, and their associated endpoints and users, troubleshooting and resolving network and voice-related issues.

  • Perform service management functions including Incident, Service Request, Change, and Problem Management, adhering to ITIL best practices.

  • Configure, implement, and troubleshoot Data Center, Cloud Voice, and Collaboration Services systems and components.

  • Design, implement, and manage Cisco IP Telephony and CUCM Cloud solutions.

  • Administer Cisco Unified Communication Manager Cloud and Webex, including call routing, user management, and conferencing services.

  • Participate in network management and operations activities, ensuring the stability and security of the voice network infrastructure.

Qualifications:

  • Proven experience in a Network Voice Engineer role, with a strong focus on Cisco IP Telephony and Unified Communications.

  • In-depth knowledge and experience with Cisco Unified Communication Manager (CUCM) Cloud and Webex administration.

  • Hands-on experience with call routing, user management, and conferencing services within Cisco collaboration environments.

  • Familiarity with Data Center, Cloud Voice, and Collaboration Services systems and components.

  • Solid understanding of network management, network operations, and troubleshooting methodologies.

  • Experience with ITIL service management processes (Incident, Service Request, Change, and Problem Management).

  • Excellent problem-solving, analytical, and communication skills.

  • Ability to work independently and as part of a team in a fast-paced environment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.