Overview
On Site
USD 15.00 - 17.00 per hour
Full Time
Skills
Documentation
Customer Experience
UPS
Issue Tracking
Collaboration
Effective Communication
Service Level
Customer Service
Communication
Computer Hardware
Network
Organizational Skills
Management
Attention To Detail
Adaptability
Help Desk
Call Center
ServiceNow
Zendesk
Computer Networking
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Technical Triage Support Analyst to join our team in Boiling Springs, South Carolina. This Contract to hire position is ideal for someone passionate about delivering outstanding customer service and resolving technical issues efficiently. The role involves providing first-line support, managing escalations, and maintaining accurate documentation while ensuring a positive customer experience.
Responsibilities:
Respond promptly to inbound support calls, ensuring a detail-oriented and courteous interaction with customers.
Diagnose and resolve basic technical issues using standardized troubleshooting processes.
Escalate unresolved or complex technical problems to specialized support teams, ensuring all necessary details are provided.
Maintain a customer-focused approach by demonstrating empathy, patience, and timely follow-ups.
Accurately document customer inquiries, troubleshooting steps, and resolutions in the ticketing system.
Collaborate with internal teams to ensure effective communication and resolution of escalated issues.
Monitor and prioritize tasks to meet service-level agreements and performance targets.
Identify opportunities to improve processes and enhance the customer support experience.
Requirements
Strong commitment to providing exceptional customer service with excellent communication and interpersonal skills.
Basic technical knowledge of troubleshooting computer systems, hardware/software, and network principles.
Proven ability to diagnose problems effectively and determine appropriate solutions or escalation paths.
Exceptional organizational skills with attention to detail and the ability to document interactions accurately.
Experience working in a collaborative, team-oriented environment while managing individual responsibilities.
Detail-oriented approach with adaptability and reliability under high-pressure situations.
Previous experience in a helpdesk, customer support, or call center role is preferred.
Familiarity with ticketing systems (e.g., ServiceNow, Zendesk) and basic networking concepts is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Technical Triage Support Analyst to join our team in Boiling Springs, South Carolina. This Contract to hire position is ideal for someone passionate about delivering outstanding customer service and resolving technical issues efficiently. The role involves providing first-line support, managing escalations, and maintaining accurate documentation while ensuring a positive customer experience.
Responsibilities:
Respond promptly to inbound support calls, ensuring a detail-oriented and courteous interaction with customers.
Diagnose and resolve basic technical issues using standardized troubleshooting processes.
Escalate unresolved or complex technical problems to specialized support teams, ensuring all necessary details are provided.
Maintain a customer-focused approach by demonstrating empathy, patience, and timely follow-ups.
Accurately document customer inquiries, troubleshooting steps, and resolutions in the ticketing system.
Collaborate with internal teams to ensure effective communication and resolution of escalated issues.
Monitor and prioritize tasks to meet service-level agreements and performance targets.
Identify opportunities to improve processes and enhance the customer support experience.
Requirements
Strong commitment to providing exceptional customer service with excellent communication and interpersonal skills.
Basic technical knowledge of troubleshooting computer systems, hardware/software, and network principles.
Proven ability to diagnose problems effectively and determine appropriate solutions or escalation paths.
Exceptional organizational skills with attention to detail and the ability to document interactions accurately.
Experience working in a collaborative, team-oriented environment while managing individual responsibilities.
Detail-oriented approach with adaptability and reliability under high-pressure situations.
Previous experience in a helpdesk, customer support, or call center role is preferred.
Familiarity with ticketing systems (e.g., ServiceNow, Zendesk) and basic networking concepts is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.