Senior UX Researcher

Overview

Are you passionate about empowering others to build what's next? Join the Copilot Agents and Platform Ecosystem (CAPE) team, where you'll work alongside experts dedicated to enabling partners and customers to design, deliver, and scale transformative solutions on Microsoft 365. Here, your insights and collaboration will fuel a thriving ecosystem of innovation.

As a Senior UX Researcher in CAPE, you will work directly with Microsoft customers & partners, leading a range of UX research and design thinking activities such as workshops and design sprints, as well as leading primary & secondary qualitative & quantitative research and serving as an SME for Microsoft UX best practice. You will be a key player in creating a constant insights pipeline from customers & partners to our product teams. This opportunity will allow you to build connections with researchers across the company, cement your expertise with AI design & research best practice, and directly influence Microsoft's AI strategy. This role is located in Redmond, Washington and requires in-office work 3 days per week.

As a Senior UX Researcher, you will drive human-centered strategy, set product direction, and contribute directly to ongoing product development by integrating insights into human behaviors, attitudes, practices, and norms. Working with product partners, you will drive short and long-term research plans to fill in knowledge gaps, prioritize inclusion, identify risks, inform product decisions, and conduct analyses to distill quantitative and qualitative data into actionable insights that represent the voice of the customer. This opportunity will allow you to draw from diverse and inclusive methodologies spanning from generative to evaluative to predictive to support product innovation and iteration.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• You will use sense-making and apply statistical analysis to distill data for a product, product line, or service, then share accessible insights that improve design and engineering processes for that product, product line, or service.
• You will conduct research that defines the customer in order to inform product strategy for a product, product line, or service. You'll also help create new solutions and apply UX testing to uncover insights for continuous improvements.
• You will study the entire funnel to gain insights into user behavior and understand churn and the reason for a product, product line, or service. You'll also study industry and vertical trends to reduce uncertainty.
• You will collaborate in cross-disciplinary research efforts. This will involve coaching various stakeholders, providing research tools, recruiting programs for research, and putting on large-scale customer learning events.
• You will work directly with Microsoft customers and partners, consulting on UX research best practice and helping them deliver world-class solutions using Microsoft technology.

Qualifications

Required Qualifications:

• Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience.
  • OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience.
    • OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience.
    • OR equivalent experience.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years User Experience Research experience.
  • OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years User Experience Research experience.
  • OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience.
• 3+ years relevant domain experience on highly technical product spaces within technology sector.
• 3+ years experience in research methods impacting both product direction and detailed experience design.
• Demonstrated success in customer-facing roles.
• Organizational skills & track record of driving research programs at scale.

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UX Research IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:


This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.