L3 Helpdesk Support Specialist - Los Angeles, CA ( Onsite )

Overview

On Site
Contract - W2
Contract - Contract

Skills

IOS
Windows
support
azure active directory
Desktop
Helpdesk
apple
MAC
Microsoft 365
Windows 11
azure factory
UPN

Job Details

Role - Helpdesk Support / Desktop Support

Location : Los Angeles, CA ( Onsite )

Experience : 2+ years.

JD:

-Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environments
- Expert level understanding of the difference between User Principal Name (UPN), PrimarySMTP, Email, Proxy Address, and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdP
- Ability to identify Enterprise Application UniqueProxyAddress in a mixed environment for the purposes of troubleshooting Single Sign On anomalies
- Hands on experience with Microsoft Authenticator setup and troubleshooting
- Knowledge of WiFi 802.1x authentication and related configuration support
- Expertise in Outlook profile creation and repair
- Proficiency in login troubleshooting across desktop and enterprise systems
- Familiarity with User Principal Name (UPN) changes and understanding of desktop impact during migrations
- Ability to communicate clearly and manage end users in a professional manner during support interactions
- Excellent communication skills for end user support and cross team collaboration
- Demonstrated sense of urgency and ability to prioritize tasks in high volume migration phases
- Customer focused mindset with strong problem solving abilities under tight deadlines
- Experience with ticket logging, collaboration, and escalation to project managers, team leads, and senior engineers
- Working knowledge of Microsoft Entra ID (Azure Active Directory) for identity troubleshooting and support
- Familiarity with Active Directory concepts to assist with user access issues and permissions troubleshooting
- Ability to support user account management tasks such as password resets, group membership checks, and access validation
- Familiarity with Microsoft 365 (M365) applications and administration, including Exchange Online, Teams, and OneDrive
- Ability to resync OneDrive and resolve synchronization issues during migrations
- Hands on support experience with Windows 11, Apple/Mac systems, and iPhone devices
- Ability to configure and troubleshoot the Outlook mobile app across iOS and Android platforms

Best Regards,

Ankit Kumar

Senior Manager - Talent Acquisition

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