Overview
On Site
USD 50.00 - 60.00 per hour
Full Time
Skills
Business Operations
Retail
Finance
Marketing
Tier 2
Boost
Technical Support
Reporting
KPI
Cloud Computing
Amazon Web Services
Google Cloud
Google Cloud Platform
Microsoft Azure
Access Control
Release Management
Service Level
Web Services
Testing
Documentation
Auditing
Root Cause Analysis
UPS
Leadership
Workflow
Issue Tracking
Agile
Requirements Elicitation
JIRA
Systems Analysis
Point Of Sale
Business Analysis
Database
SQL
Communication
User Stories
Technical Drafting
Training
Positive Attitude
Problem Solving
Conflict Resolution
Analytical Skill
Change Management
Software Development Methodology
ITIL
Computer Hardware
Customer Facing
Customer Engagement
Taxes
Life Insurance
Partnership
Collaboration
Business Transformation
Law
Job Details
MUST BE LOCAL TO ORLANDO
Description
As a Systems Analyst you will provide crucial technical support across diverse business operations, including Park Operations, Culinary, Retail Merchandise, Games, Credit & Finance, and Marketing. In this role, you'll be a key player in resolving mid to high-level (Tier 2-3) technical issues, collaborating with third-party vendors, and deploying production fixes and enhancements. You'll also work closely with both IT and business teams to identify and implement solutions that boost system and process efficiency.
You will:
Provide daily technical support for assigned lines of business and their integrated systems and applications.
Track and report on key performance indicators (KPIs) for business-critical processes.
Leverage your familiarity with cloud technologies, including AWS, Google Cloud Platform, and Azure, to support our systems.
Utilize your strong understanding and ability to use Elastic for comprehensive system analysis and troubleshooting.
Ensure all system activities adhere to SEA Standards, policies, and best practices regarding safety, security, access controls, and change and release management.
Guarantee that defect resolutions meet established Service Level Agreements (SLAs).
Escalate issues to software vendors as needed.
Utilize SQL queries, reports, and web service tools to monitor system health and performance, interpret results, and identify areas for improvement.
Assist with testing resolutions, patches, and software updates.
Develop comprehensive documentation and knowledge articles for complex systems to aid in troubleshooting, audits, integration, and training.
Configure systems for assigned applications across all environments.
Lead high-severity incident calls, taking charge of communication, diagnosis, resolution, and post-incident root cause analysis.
Track issues and action items to resolution using JIRA.
Communicate progress during daily stand-ups or SCRUMs and provide weekly updates and metrics to leadership.
Actively contribute to continuous process and workflow improvements.
Perform other duties as assigned
Skills
Sql, Agile, Business analysis, Requirement gathering, database, Jira, Systems analysis, point of sale, troubleshooting, Support, Business systems analysis, ticketing system, reservation software
Top Skills Details
Sql,Agile,Business analysis,Requirement gathering,database,Jira,Systems analysis,point of sale,troubleshooting,Support,Business systems analysis
Additional Skills & Qualifications
What it takes to succeed:
Working knowledge of database structure language and ability to demonstrate SQL
query skills required
Excellent verbal and written communication skills with an ability to translate business
requirements into User Stories and to provide corresponding technical requirements
Experience in drafting technical design proposals for system enhancements or
replacements
Proven ability to effectively communicate directly with Business Owners and Internal and
External Customers.
Demonstrated ability to understand, predict and avoid downstream impact to changes to
integrated systems and applications, understanding of when to get other teams engaged
at integration points.
Excellent ability to converse with vendors and external resources to maintain
professional business relations in the support of our systems
Experience in creating training documents and training programs and ability to teach a
session to both non-technical business users and technical IT resources
What else is important:
Participate in project work, project deployment and providing hands-on installation &
support services
Cultural fit as a team player with positive attitude and strong interpersonal skills - must
also be able to work independently
Strong problem solving and analytical skills
Must be able to identify risks, address issues and follow change management policies
General knowledge and experience of SDLC and ITIL standards with application
implementations, software upgrades, and hardware refreshes
Previous experience in a client facing role. Proven track record of customer interaction
and support.
Ability to learn new technologies quickly
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $50.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Orlando,FL.
Application Deadline
This position is anticipated to close on Jun 25, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
As a Systems Analyst you will provide crucial technical support across diverse business operations, including Park Operations, Culinary, Retail Merchandise, Games, Credit & Finance, and Marketing. In this role, you'll be a key player in resolving mid to high-level (Tier 2-3) technical issues, collaborating with third-party vendors, and deploying production fixes and enhancements. You'll also work closely with both IT and business teams to identify and implement solutions that boost system and process efficiency.
You will:
Provide daily technical support for assigned lines of business and their integrated systems and applications.
Track and report on key performance indicators (KPIs) for business-critical processes.
Leverage your familiarity with cloud technologies, including AWS, Google Cloud Platform, and Azure, to support our systems.
Utilize your strong understanding and ability to use Elastic for comprehensive system analysis and troubleshooting.
Ensure all system activities adhere to SEA Standards, policies, and best practices regarding safety, security, access controls, and change and release management.
Guarantee that defect resolutions meet established Service Level Agreements (SLAs).
Escalate issues to software vendors as needed.
Utilize SQL queries, reports, and web service tools to monitor system health and performance, interpret results, and identify areas for improvement.
Assist with testing resolutions, patches, and software updates.
Develop comprehensive documentation and knowledge articles for complex systems to aid in troubleshooting, audits, integration, and training.
Configure systems for assigned applications across all environments.
Lead high-severity incident calls, taking charge of communication, diagnosis, resolution, and post-incident root cause analysis.
Track issues and action items to resolution using JIRA.
Communicate progress during daily stand-ups or SCRUMs and provide weekly updates and metrics to leadership.
Actively contribute to continuous process and workflow improvements.
Perform other duties as assigned
Skills
Sql, Agile, Business analysis, Requirement gathering, database, Jira, Systems analysis, point of sale, troubleshooting, Support, Business systems analysis, ticketing system, reservation software
Top Skills Details
Sql,Agile,Business analysis,Requirement gathering,database,Jira,Systems analysis,point of sale,troubleshooting,Support,Business systems analysis
Additional Skills & Qualifications
What it takes to succeed:
Working knowledge of database structure language and ability to demonstrate SQL
query skills required
Excellent verbal and written communication skills with an ability to translate business
requirements into User Stories and to provide corresponding technical requirements
Experience in drafting technical design proposals for system enhancements or
replacements
Proven ability to effectively communicate directly with Business Owners and Internal and
External Customers.
Demonstrated ability to understand, predict and avoid downstream impact to changes to
integrated systems and applications, understanding of when to get other teams engaged
at integration points.
Excellent ability to converse with vendors and external resources to maintain
professional business relations in the support of our systems
Experience in creating training documents and training programs and ability to teach a
session to both non-technical business users and technical IT resources
What else is important:
Participate in project work, project deployment and providing hands-on installation &
support services
Cultural fit as a team player with positive attitude and strong interpersonal skills - must
also be able to work independently
Strong problem solving and analytical skills
Must be able to identify risks, address issues and follow change management policies
General knowledge and experience of SDLC and ITIL standards with application
implementations, software upgrades, and hardware refreshes
Previous experience in a client facing role. Proven track record of customer interaction
and support.
Ability to learn new technologies quickly
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $50.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Orlando,FL.
Application Deadline
This position is anticipated to close on Jun 25, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.