Operational Support Specialist

Overview

Remote
$45-50
Contract - W2
Contract - 12M+

Skills

MySQL
SQL server
Database
Operations
JSON
Vmware
Desktop Support

Job Details

We are seeking a dedicated Operational Support Specialist to provide L2-level support, shadow existing processes, and eventually assume critical operational responsibilities to ensure business continuity.

Key Responsibilities:

  • Shadow and learn operational processes to ensure a seamless transition of responsibilities.
  • Provide L2-level support for infrastructure, including VMware, SQL Server, and MySQL environments.
  • Troubleshoot and support application integrations using APIs, JSON, and XML.
  • Perform intermediate networking, database, and desktop support tasks (e.g., resolving connectivity, query, or user access issues).
  • Proactively identify and resolve operational issues, contributing to process improvements.
  • Maintain and update documentation to support operational continuity.

Qualifications:

  • 5-7 years of experience in IT operations or technical support, focusing on infrastructure.
  • Strong hands-on experience with VMware (e.g., vSphere, ESXi), SQL Server, and MySQL.
  • Practical knowledge of APIs, JSON, and XML for application integration.
  • Demonstrated experience in basic networking (e.g., TCP/IP, DNS, DHCP), database support, and desktop support.
  • Familiarity with AWS (e.g., EC2, S3) or Azure (e.g., Virtual Machines) for basic cloud support tasks.
  • Proactive, ownership-driven mindset with a willingness to be mentored.

Job type: Contract

Duration: 12 M+ extendible

Work Type: Remote (US-based)


We are an AI-first leader in full-stack product and platform engineering services. We leverage advanced technologies such as Data and Cloud Engineering integrated with AI to help our clients scale, innovate, transform their businesses in the digital age and realize business value with better customer experience.

Right Skale Inc, headquartered in Pleasanton, CA, is an emerging global product development and platform engineering company.
With a focus on digital transformation and cloud computing, we provide end-to-end technology solutions and services from strategy, architecture, and consulting to software development.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.