Overview
On Site
Hybrid
USD 30.00 per hour
Full Time
Skills
Business Communications
API
SaaS
Data Analysis
Product Support
Customer Service
Attention To Detail
Analytical Skill
Fluency
Microsoft Office
Cloud Computing
Salesforce.com
Tableau
Technical Support
Customer Relationship Management (CRM)
Process Improvement
Optimization
Customer Support
Collaboration
Mentorship
Job Details
Date Posted: 08/08/2025
Hiring Organization: Rose International
Position Number: 486737
Industry: Financial Services
Job Title: Customer Technical Services Analyst
Job Location: Ofallon, MO, USA, 63368
Work Model: Hybrid
Work Model Details: Hybrid - onsite 3 days per week.
Shift: Typical hours are 8am - 9pm CT.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 30.00
Max Hourly Rate($): 38.00
Must Have Skills/Attributes: SaaS, Technical
Experience Desired: Advanced Troubleshooting Expertise (3+ yrs); Enterprise Systems & Infrastructure Knowledge (3+ yrs); Data Analysis Proficiency-Skilled in leveraging data analysis tools and techniques to support (3+ yrs)
Preferred Education: Bachelor's Degree
**C2C is not available**
Job Description
***Only qualified Senior Customer Technical Support Representative candidates located near O'Fallon, MO to be considered due to the position requiring an onsite presence. ***
Preferred Education:
Bachelor's degree in business, communications or related field, or equivalent experience
Required Skills & Abilities:
Advanced Troubleshooting Expertise: Demonstrated ability to efficiently diagnose and resolve complex technical issues.
Enterprise Systems & Infrastructure Knowledge: Some understanding of API infrastructures, SaaS platforms, and how they integrate within enterprise environments.
Data Analysis Proficiency: Skilled in leveraging data analysis tools and techniques to support and optimize.
3+ year(s) experience of customer support or customer success (ideally in a technical product support capacity), with experience providing guidance and mentorship to fellow team members
Outstanding written and verbal communications
Passion about excellent customer service
Curiosity in technical product capability and tech-sav
Exceptional attention to detail with strong organizational and prioritization skills
Ability to collaborative across multiple teams.
Strong creative and analytical thinking
Fluency with the Microsoft Office Suite - experience with Salesforce Service Cloud, SFDC, and Tableau a plus
Role & Responsibiliities:
Provide first tier technical support directly to customers, and handle inquiries through CRM, emails and phone to provide customers information about our products and services
Assist customers in solving and escalating operational issues of technical nature, based on their integrations to our Identity Services products by offering precise, detailed answers and suggest relevant troubleshooting guidance
Write comprehensive and thorough reports to the various Engineering, Product, Client Success teams owning the products and services
Assess issue criticality to perform effective prioritization
Contribute to the development of new services as well as process improvement efforts and initiatives associated with optimization of resources and customer support delivery
Serve as a subject matter expert capable of formulating solutions to customer issues through simulation and cross work stream collaboration across Identity Services products and services
Provide guidance and mentorship to less experienced team members
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 486737
Industry: Financial Services
Job Title: Customer Technical Services Analyst
Job Location: Ofallon, MO, USA, 63368
Work Model: Hybrid
Work Model Details: Hybrid - onsite 3 days per week.
Shift: Typical hours are 8am - 9pm CT.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 30.00
Max Hourly Rate($): 38.00
Must Have Skills/Attributes: SaaS, Technical
Experience Desired: Advanced Troubleshooting Expertise (3+ yrs); Enterprise Systems & Infrastructure Knowledge (3+ yrs); Data Analysis Proficiency-Skilled in leveraging data analysis tools and techniques to support (3+ yrs)
Preferred Education: Bachelor's Degree
**C2C is not available**
Job Description
***Only qualified Senior Customer Technical Support Representative candidates located near O'Fallon, MO to be considered due to the position requiring an onsite presence. ***
Preferred Education:
Bachelor's degree in business, communications or related field, or equivalent experience
Required Skills & Abilities:
Advanced Troubleshooting Expertise: Demonstrated ability to efficiently diagnose and resolve complex technical issues.
Enterprise Systems & Infrastructure Knowledge: Some understanding of API infrastructures, SaaS platforms, and how they integrate within enterprise environments.
Data Analysis Proficiency: Skilled in leveraging data analysis tools and techniques to support and optimize.
3+ year(s) experience of customer support or customer success (ideally in a technical product support capacity), with experience providing guidance and mentorship to fellow team members
Outstanding written and verbal communications
Passion about excellent customer service
Curiosity in technical product capability and tech-sav
Exceptional attention to detail with strong organizational and prioritization skills
Ability to collaborative across multiple teams.
Strong creative and analytical thinking
Fluency with the Microsoft Office Suite - experience with Salesforce Service Cloud, SFDC, and Tableau a plus
Role & Responsibiliities:
Provide first tier technical support directly to customers, and handle inquiries through CRM, emails and phone to provide customers information about our products and services
Assist customers in solving and escalating operational issues of technical nature, based on their integrations to our Identity Services products by offering precise, detailed answers and suggest relevant troubleshooting guidance
Write comprehensive and thorough reports to the various Engineering, Product, Client Success teams owning the products and services
Assess issue criticality to perform effective prioritization
Contribute to the development of new services as well as process improvement efforts and initiatives associated with optimization of resources and customer support delivery
Serve as a subject matter expert capable of formulating solutions to customer issues through simulation and cross work stream collaboration across Identity Services products and services
Provide guidance and mentorship to less experienced team members
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.