L2 Tech - Onsite Support

Titusville - NJ

Contract

Pay Rate - $25/hr on w2

Job Summary:

We are seeking a skilled L2 Tech to support spatial data analysis and desktop support for geospatial tools and software. The ideal candidate will have strong analytical skills, technical aptitude, and the ability to communicate effectively across teams.

**We prefer candidate with prior Jnj experience for this role.**

Required Skills:

Desktop Support (Remote)

2-5 years of experience in L2 IT Support

Strong troubleshooting skills for hardware, software, and OS issues

Highly responsive and proactive approach

Responsibilities:

Experience in supporting overall manufacturing / lab IT systems and IT devices.

Familiarity with manufacturing, lab and Data Center IT equipment

Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..

Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)

Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management

Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.

Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center

Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.

Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)

Knowledge / Understanding of GMP and GxP

Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.

Strong focus on quality and attention to detail

Provide smart Hands and Feet support for Technology team on demand

Rack and Stack Support for commissioning/decommissioning infra devices to be provided.

Provide physical access to vendors on demand for site/Communication rooms IDF/MDF/MMR and Data Center/Server room.

Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center

Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.

Co-ordination for cable patching with Vendors or enable on demand.

Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site

Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management

Installing and configuring hardware and software components to ensure usability by end users

Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates

Experience in supporting overall manufacturing / lab IT systems and IT devices

o Familiarity with manufacturing, lab or distribution center IT equipment

o Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..

Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident

Advanced communications skills to work with multiple teams and/or OEMs on high priority issues

Advanced Microsoft skills (server support, etc.)

Knowledge / Understanding of GMP and GxP

Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment

Strong focus on quality and attention to detail

Additional Site Requirements:

Safety training and proper PPE and/or Lab requirements always apply

Understanding of GMP / GxP environment

o PCs / Servers cannot have any sort of maintenance or patching without approved change control windows

o No systems or devices should ever be rebooted without proper approvals

o Often MLL sites may have isolated networks

Understanding of what critical support means during a P1 or P2 event (i.e. proactive support spares, crash carts, etc..)

Ensure best practices are followed and understood:

o 5S (LEAN) or similar methodology in IT rooms / Datacenter

o Requirements to enter a clean room

Proper entry procedures, proper gear, etc..

o Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc..)

Qualifications:

Bachelor s degree in Geography, GIS, or a related field.

Strong understanding of geospatial data analysis and interpretation.

Proficiency in geospatial software and desktop support.

Excellent problem-solving and communication skills.

Experience working in a hybrid work model.

Knowledge of current geospatial technologies and trends.

Years of Experience: 2-5 Years of Experience