Overview
Remote
On Site
USD 18.50 - 35.29 per hour
Full Time
Skills
Health Care
Network
Customer Engagement
Issue Tracking
Application Support
OS X
Microsoft Windows
Dell
Laptop
Tablet
Documentation
Collaboration
Service Desk
IOS Development
iPad
Computer Hardware
Mobile Device Management
Slack
Analytical Skill
Problem Solving
Conflict Resolution
Help Desk
Customer Service
Management
Finance
Coaching
Job Details
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
Required Qualifications
Preferred Qualifications
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $35.29
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
For more information, visit ;br>
We anticipate the application window for this opening will close on: 07/31/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
- Day to day technical and application support for external clinician network and internal Signify Health employees
- Customer engagement via ticketing system, inbound and outbound, and email channels
- Resolve Apple iPad, iOS, and Signify application support for Clinicians.
- Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Signify Health employees
- Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
- Escalate and manage tickets transferred to other departments
- Keep customers/end users and ticket documentation up to date
- Collaborate on ad hoc projects
- Ability to work occasional overtime, weekend, and holidays
Required Qualifications
- High School Diploma or equivalent.
- 3 years of successful work with Service Desk or HelpDesk Support
- Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware
Preferred Qualifications
- Customer First' Mindset and Collaborative
- Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
- Proven analytical and problem-solving abilities
- Experience with Help Desk ticketing systems
- Strong customer service skills (Written and verbal)
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $35.29
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit ;br>
We anticipate the application window for this opening will close on: 07/31/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.