PC Repair Technician (On-site and Remote)

An onsite PC repair technician's responsibilities include diagnosing and repairing hardware and software issues, performing installations and upgrades, providing technical support to end-users. They must troubleshoot problems, set up new equipment, perform data backups, maintain computer systems, and ensure security protocols are followed.

Technical duties

• Troubleshoot hardware and software: Diagnose and fix issues with computer components (like motherboards, screens, and power supplies) and software (like operating systems, applications, and viruses).
• Install and upgrade: Set up and install new hardware, software, and peripherals. Perform upgrades to firmware, components, and operating systems.
• Repair and maintain: Disassemble, repair, and reassemble computer hardware. Perform routine maintenance to ensure systems run efficiently and perform necessary security updates and patches.
• Perform diagnostics: Use diagnostic programs to test system performance, identify failures, and test new software.

Support and communication

• Provide end-user support: Offer technical assistance in person, via phone, or email or in person to help users with their computer systems.
• Train users: Educate users on how to use new software and hardware and on best security practices.
• Record and report: Create detailed records of repairs, issues, and maintenance performed.

Security and data management

• Implement security protocols: Install and maintain security software, scan for viruses, and help enforce security policies.
• Manage data: Create and perform data backups to prevent data loss.

Other responsibilities

• Network support: Provide support for local area networks (LANs), wide area networks (WANs), and telecommunications equipment as needed.

Technical and problem-solving skills

• Technical proficiency: A deep understanding of the tools, machinery, or software relevant to their field.
• Problem-solving: The ability to methodically diagnose issues, analyze problems, and find effective solutions.
• Attention to detail: Meticulously following procedures and double-checking work to ensure accuracy and prevent future problems.
• Adaptability: A willingness to learn new technologies and adapt to changes in the industry.

Soft skills

• Communication: Clearly explaining technical concepts to non-technical audiences, listening actively to understand customer needs, and collaborating with team members.
• Patience and composure: Remaining calm and focused when dealing with complex issues or stressful situations.
• Teamwork: Collaborating effectively with colleagues and supporting a positive work environment.
• Initiative and self-motivation: Working independently, identifying tasks, and proactively seeking opportunities to improve.

Work ethic and professionalism

• Work ethic: Demonstrating reliability by being punctual, committed to the job, and following through on tasks.
• Safety awareness: Adhering strictly to safety procedures to protect themselves and others.
• Integrity: Being honest and trustworthy, especially when interacting with clients.

Must use reliable transportation and clean driving record.

Must pass background and drug screenings

Must be a great communicator

Compensation

Must sign noncompete and non disclosure