Overview
Skills
Job Details
Role: Microsoft Dynamics CRM
Location: Remote
Contract Length: 18 months
On prem experience is a must.
Customer Engineer for Dynamics CRM
We are seeking skilled and experienced Dynamics CRM Customer Engineers with expertise in Dynamics CRM on-premises, Dynamics 365 Customer Engagement online, and the Power Platform. For Dynamics CRM, there should be a strong focus on upgrades, infrastructure, performance tuning, customization, troubleshooting and code review. The ideal candidate will play a key role as a trusted advisor to enterprise level customers and their partners as they design, develop, deploy and optimize Dynamics CRM implementations and migrate and modernize to Dynamics 365 Customer Engagement Online (D365 CE).
Responsibilities
Establish yourself as a trusted advisor with key stakeholders at assigned customers
Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers
Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed
Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers Required Qualifications General
Fluency in English
Effective communication skills to identify, engage, and interact with key stakeholders
Proficiency in delivering technical training
Consulting and customer facing role experience
Excellent problem-solving and troubleshooting skills
Ability to work collaboratively in a team environment
Deep technical acumen combined with a curiosity to continue learning
Excitement for modern engineering tools and practices Dynamics CRM
Enterprise level support and administration focused specifically with:
o CRM infrastructure installation and configuration
o CRM deployment configuration
o CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows)
o CRM integration o CRM performance and tuning optimization o Dynamics CRM Cloud Migration
Knowledge in CRM 2015+ build versions and upgrade experience
Architectural experience for Dynamics CRM on-premises
Need a strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.
Environment health assessment experience
Data recovery planning Dynamics 365 Customer Engagement Online and Power Platform
Up to date product knowledge in Dynamics 365 for Sales and familiarity with the other modules
o Dynamics 365 Customer Service o Dynamics 365 Field Service
o Dynamics 365 Customer Insights - Journeys
Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform
o Dataverse
o Power Apps o Power Automate
o Power Platform admin center
Administration experience
Customization and Integration experience (Data model, forms, views, JavaScript, C# .NET, plugins, workflows)
Application Lifecycle Management experience (Solution management and automation)
Desired Qualifications Dynamics CRM General
Experience authoring technical training Dynamics 365 Customer Engagement Online and Power Platform
Power Platform governance and center of excellence experience
Advanced Microsoft certifications
Experience with Dynamics 365 Customer Insights Data
Experience with Dynamics 365 Project Operations