Atlassian Tools Specialist

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations who desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to 27 Federal Agencies and multiple commercial customers across 41 states nationwide. Our capabilities include digital transformation, software development, cloud migration, applications & infrastructure, cybersecurity, data delivery & analytics, and IT talent solutions.

M9 Solutions is seeking an Atlassian Tools Specialist to work hybrid remote/on-site on a government contract for a client located in Washington, DC.An active Top Secret/SCI clearance is required.

Responsibilities

• Manage and optimize the team's usage of Confluence and Jira.
• Oversee multiple Confluence spaces and Jira projects, with daily users, implementing, troubleshooting, and managing complex custom workflows and fields in Jira, and custom developed tools and pages in Confluence.
• Support and work beside both highly technical software development teams and functional stakeholders.
• Manage and optimize the usage of Atlassian tools, including Confluence and Jira, across multiple spaces and projects.
• Scope, implement, and manage complex custom workflows, fields, schemes in Jira, ConfiForm forms, views, and integrations across Confluence.
• Manage custom tool, page, interface, and integration development in Confluence using a combination of HTML/CSS/JS and macros.
• Implement knowledge management strategies in Confluence to streamline information flow.
• Implement permission management strategies and auditing to streamline access management.
• Independently manage workload and troubleshoot problems.
• Provide solutions to improve team and division productivity.
• Provide user management, training, and support for Atlassian Suite.
• Serve as the internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian suite of tools.
• Develop metrics, dashboards, and advanced filters in JIRA/Confluence to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
• Determine ways to optimize and improve process workflows.

Required Skills and Qualifications

• Work Authorization: ship is required.
• An active Top Secret/SCI clearance is required.
• Bachelor's degree or equivalent years of experience in lieu of degree.
• An AWS Certified Developer Associate is required.
• 3+ years as an Atlassian administrator.
• Strong knowledge of Agile methodologies and application in Atlassian tools.
• Experience implementing and managing complex Jira configurations such as workflows, boards, fields, schemes, notifications, integrations, automation, etc.
• Ability to gather requirements for business processes, optimize and improve Jira/Confluence organizational framework, and identify areas for functionality improvement.
• Proficient in configuring and managing plans with Jira advanced roadmaps.
• Experience in front-end development using HTML, CSS, and JS.
• Experience with Confluence macros including ConfiForms, table filters, pivot tables, table transformers, UI tabs, and shared blocks.
• Experience with Jira Structure, Jira Big Picture, and JSM Insights.
• Ability to configure Confluence pages with Jira dashboards and enforce Jira hygiene.
• Excellent technical troubleshooting and process implementation skills and JQL knowledge.
• Experience with permission groups, permission management across Jira projects, and confluence spaces.
• Experience with the Microsoft 365 suite, ITSM - Jira Service Desk, Jira dashboards, Jira advanced roadmap, ITSM, ITSM Tool Implementation, IT troubleshooting, JQL, SQL, IT, effective team communication, Atlassian Suite, Atlassian Confluence, and Jira.
• Ability to communicate and work in a shared language.
• Exceptional customer service and team collaboration skills.
• Strong analytical, problem-solving, and communication skills.
• Strong interpersonal skills, with the ability to work effectively in a team environment.

Preferred Skills and Qualifications

• Master's degree or equivalent experience in a related field.
• Experience integrating Atlassian tools with the M365 suite, and Power Platform.
• Experience in Xray test management for Jira.
• Experience in IT service management operations such as incident management, service request, etc.
• In-depth knowledge of administering ITSM tools.
• Familiarity with Cloud environments, particularly AWS and experience with the intelligence community, and the intel cycle.
• Experience working with cross-functional teams in an Agile environment.
• Ability to leverage data and metrics to make informed decisions.

Full-Time Employee Compensation

• M9 Solutions' pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
• M9 Benefits -

Salary Range

$60,000 - $180,000 USD

M9 Solutions LLC is an Equal Opportunity Employer - AA/EOE/W/M/Vet/Disabled.

M9 Solutions, LLC (M9) is a Federal contractor and an Equal Opportunity Employer. M9 is subject to Executive Order 11246, which requires government contractors to take affirmative action to ensure that equal opportunity is provided in all aspects of their employment. Please click here to complete M9's Voluntary Self-Identification Form and then email it to . Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact M9's Human Resources Department at or at .

With 14+ years of proven delivery and steady growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diversity in driving the vision of the company.

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